Randall Given
Seaford,DE
Summary
Experienced business leader skilled in strategic planning, problem-solving, and team-building. Excels at recruiting and training staff to meet customer and business demands. Motivates and fosters a collaborative environment with diverse individuals.
Overview
29
29
years of professional experience
Work History
Certified Service Technician
Valvoline Instant Oil Change
Seaford , DE
2023.09 - Current
- Followed quality control and safety procedures while conducting all aspects of routine oil changes on various makes and models of vehicles.
- Set up and operate mechanical and manual tools and equipment.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Customer Service Associate
Valvoline Instant Oil Change
Seaford , DE
2023.09 - Current
- Engaged in customer conversations, addressing their needs, and offering accurate service quotes while providing answers to product inquiries.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and ensured all customer concerns were addressed promptly and professionally.
- Operated register system to complete sales transactions, accept payments, and provide customers with receipts
Self Employed Owner/Operator
Sundance Pools Of Delmarva
Delmar , DE
1995.08 - 2023.04
- Led start-up and opening of a business, and provided business development, creation of operational procedures, and workflow planning.
- Train teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Supervised workers' performance to improve productivity, efficiency, and cost savings.
- Monitored suppliers' operations for adherence to quality, delivery schedule, and contract performance.
- As a service technician, I conducted reactive service appointments to diagnose and fix problems.
- Log services performed accurately in the service ticket system for billing purposes.
- Operated heavy equipment used to construct in-ground pools.
Education
Food Service/Business Management
Wor-Wic Community College
Salisbury, MD1991-09
High School Diploma -
Wicomico High School
Salisbury, MD1988-09
Skills
- Responsible and Dependable
- Customer service-focused
- Business Planning, Development and Management
- Strong verbal and written communication skills
- Organizational Management
- Total Quality Management
- Computer and Microsoft Office Skills
- Facilities Maintenance
- Heavy Equipment Operation
- Power and hand tools
- Troubleshooting and diagnosis
- Cash Register Operation
Assessments
February - March 2024 - Proficiency in the following assessments:
- Warehouse Safety
- Management & leadership skills: Impact & influence
- Mechanical knowledge
- Basic maintenance and repair
- Cooking skills: Basic food preparation
- Retail customer service
- Work style: Reliability
- Warehouse shift leader
Timeline
Certified Service Technician
Valvoline Instant Oil Change
2023.09 - Current
Customer Service Associate
Valvoline Instant Oil Change
2023.09 - Current
Self Employed Owner/Operator
Sundance Pools Of Delmarva
1995.08 - 2023.04
Food Service/Business Management
Wor-Wic Community College
High School Diploma -
Wicomico High School
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