Alejandro Miyakawa

Developed proficiency in hospitality management and client interaction over one year at Convene.

I deal mainly in making sure the clients and guest have a great overall experience and feel welcome to the space provided

• Supervised daily operations to ensure team adherence to safety protocols and quality standards.
• Trained new staff on operational procedures, enhancing team efficiency and performance.
• Monitored workflow processes, identifying areas for improvement and implementing effective solutions.
• Coordinated scheduling to optimize labor resources while maintaining service levels during peak hours.
• Conducted regular inventory checks, ensuring accurate stock levels and minimizing loss.
• Implemented best practices in equipment usage, reducing downtime and maintenance costs.
• Evaluated employee performance, providing feedback and recognition to promote professional development.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Advanced from server to certified trainer within a month, showcasing growth potential.

• Prepared and served a diverse range of cocktails and beverages efficiently.
• Maintained cleanliness and organization of bar area to ensure optimal service.
• Engaged with customers to provide exceptional service and enhance their experience.
• Assisted in managing inventory levels, ensuring stock availability for peak hours.
• Collaborated with team members to streamline service processes during busy shifts.
• Adapted quickly to changing customer preferences, providing personalized drink recommendations.
• Trained new staff on bar operations, safety protocols, and customer interaction standards.
• Implemented feedback techniques to improve cocktail presentation and service speed.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.