Ioni Martino-Burguez

• Supervise daily operations, providing direction and guidance to both staff and clientele.
• Manage documentation, scanning, and record keeping while maintaining organization and client confidentiality.
• Handle crisis intervention and conflict resolution in fast paced and high stress situations.
• Monitor clients and conducted routine safety checks, ensuring compliance with facility procedures and a secure environment.
• Communicate with families of clients and internal teams.

• Delivered high-quality customer care by responding to inquiries, actively listening and addressing concerns, and offering helpful solutions.
• Built trust through clear communication, patience, and strong problem-solving skills while keeping customer satisfaction the top priority.

• Proficient in manufacturing and logistics software including EWMS, MSR, and EPAC, to support and monitor workflow, inventory accuracy, and operational efficiency.
• Developed and implemented Standard Operating Procedures (SOPs) across multiple departments to streamline processes and improve compliance.
• Led onboarding, training, and performance support for associates facility-wide, ensuring high standards of productivity and safety.

Processed and handled inbound and outbound freight, scanning, labeling, and verifying pallet information.