Iqra Maroof
Woodbridge,VA
Summary
Versatile and results-driven professional with a robust background in technical and client support, notably at the Association of American Medical Colleges. Excelled in troubleshooting, technical solution analysis, and fostering client relationships. Demonstrates exceptional teamwork and adaptability skills, enhancing customer engagement and support service efficiency. Proven track record in improving technical operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
CLIENT AND TECHINCAL SUPPORT SPECIALIST
ASSOCIATION OF AMERICAN MEDICAL COLLEGES
WASHINGTON, DC
04.2022 - Current
- Interfaced with users by telephone and e-mail with clients regarding problem-solving, marketing, policies, procedures, training, software enhancements, and the interaction of software applications with other organizations.
- Investigated, identified, and resolved inaccurate data/file problems by analyzing client databases and logs, and performed queries on the database.
- Provided input into the development of web pages that educate clients on procedures, software usage, and problem resolution.
- Top performers in handling calls and email inquiries.
- Ensured all the users contacted were handled in a timely manner.
- Documented customer interactions and contact information into the company database.
- Maintained positive working relationships with fellow staff and management.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Created detailed reports of all service activities for management review.
- Documented customer inquiries and resolutions in a ticketing system.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
CHILDCARE ASSISTANT
WONDERFUL VIRGINIA ACADEMY
WOODBRIDGE, VA
07.2020 - 02.2021
- Provided support to the teacher while monitoring and supervising the children
- Maintained a cultivating relationship amongst the children, parent, and guardians
- Daily duties included: Creating daily reports, recording attendance, serving meals, and engaging in play while maintaining a safe environment
ASSISTANT TEACHER
BEACON ASKARI SCHOOL MONTESSORI EDEN
KARACHI, PK
11.2018 - 12.2019
- Tutor and assist children individually/focus groups to reinforce learning concepts presented by the teachers
- Updating student's data in spreadsheets and providing weekly reports to supervisor
- Validating students' scores entered by the interns
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
Education
C.S.C - EARLY CHILDHOOD DEVELOPMENT
NORTHERN VIRIGINA COMMUNITY COLLEGE
Woodbridge, VA05.2021
Bachelor of Commerce - ACCOUNTING
UNIVERSITY OF KARACHI
06.2017
AECE - MONTESSORI EDUCATION EARLY CHILDHOOD EDUCATION
LONDON MONTESSORI INTERNATIONAL
Karachi, PK04.2019
Skills
- MS Office Suite
- Adobe Dreamweaver
- Classroom Management Skills
- Excellent time management skills and strong work ethic
- Collaboration & Teamwork
- Adaptability
- Detail Oriented
- Salesforce
- Five9
- Technical assistance
- Technical solution analysis
- Data entry
- Technical operations optimization
- Client communication
- Technical troubleshooting
- Remote support
- Support services
- Technical background
- Customer engagement
- Relationship building
- Training and coaching
- Activity planning
- IT ticket documentation
- Application support
- Troubleshooting and Diagnostics
- Ticket management
- Customer service
Timeline
CLIENT AND TECHINCAL SUPPORT SPECIALIST
ASSOCIATION OF AMERICAN MEDICAL COLLEGES
04.2022 - Current
CHILDCARE ASSISTANT
WONDERFUL VIRGINIA ACADEMY
07.2020 - 02.2021
ASSISTANT TEACHER
BEACON ASKARI SCHOOL MONTESSORI EDEN
11.2018 - 12.2019
C.S.C - EARLY CHILDHOOD DEVELOPMENT
NORTHERN VIRIGINA COMMUNITY COLLEGE
Bachelor of Commerce - ACCOUNTING
UNIVERSITY OF KARACHI
AECE - MONTESSORI EDUCATION EARLY CHILDHOOD EDUCATION
LONDON MONTESSORI INTERNATIONAL
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