Ira Arrington
Baltimore,MD
Summary
Achieved high customer satisfaction by accurately estimating repair costs and managing claims processes. Enhanced customer engagement and drove sales through impactful merchandising strategies and outstanding customer service. Elevated brand performance and operational efficiency through strategic leadership in team management and marketing initiatives.
Overview
20
20
years of professional experience
Work History
Estimator
Passport BMW
Suitland, MD
06.2023 - 04.2026
- Inspect and appraise customer’s vehicles to determine cost of repairs for damages that will be billed as an insurance claim or customer expense
- Working directly with customers and/or insurance companies to ensure a seamless repair process while providing excellent customer service
- Examine damage to customer vehicles to locate structural, body, mechanical or interior damages
- Estimate repair costs including supplies, parts, and labor
- Calculate customer payments including deductibles for repaired items
- Manage claim process for customers by obtaining estimates from insurance companies and reviewing with insurance adjuster
- Maintain customer report by explaining estimate and expected return of vehicle
- Maintain high-quality repairs and minimize comebacks
- Conduct spot checks of each completed job for thoroughness and quality
- Reconcile and prepare final invoices matching approved estimates
Conceirge
The Ritz-Carlton Residence
Baltimore, MD
07.2024 - 08.2025
- To greet, accommodate and facilitate guest arrival and departure in the spa.
- To arrange spa appointments while greeting and accommodating guests.
- To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
- Maintain cleanliness, set-ups and spa standards in the locker rooms, work out and pool areas.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guest with all inquiries in connection with spa services.
- Assist guests with the sale of retail merchandise; assist in the inventory and stocking of retail items.
Visual Merchandiser/Stylist
Hennes and Mauritz
Washington, DC
11.2015 - 07.2023
- Planned floor sets to optimize product placement, increasing customer engagement and sales
- Executed marketing strategies to drive store traffic and promote seasonal collections
- Impacted sales by implementing visually appealing displays using merchandising expertise
- Specialized in ladies’ apparel, curating targeted displays to boost category performance
- Styled indoor and window displays for ladies, men’s, kids, and home sections, enhancing brand image
- Designed and installed technical window visuals to attract and retain customer attention
- Led a team of visual merchandisers, ensuring cohesive execution of store layouts
- Managed time effectively to meet all merchandising goals and deadlines consistently
Manager
Judiciary café
Washington, DC
02.2011 - 11.2015
- Managed multiple locations for the Randolph Shepard program, ensuring smooth operations and compliance.
- Oversaw stock control and financial transactions, enhancing efficiency and accuracy in handling money.
- Delivered exceptional customer service, fostering a welcoming environment for all patrons.
- Maintained food safety standards with a food handler’s certificate, ensuring quality and safety in food handling.
Sever/Host
Bertucci's Italian Restaurant
Washington, DC
08.2008 - 02.2011
- Set-up and break-down of the dining room and service stations, clearing and resetting tables, a series of side work assignments, and general cleaning of the work area
- Constantly keeping areas— tables, floor, chairs, service station clean, neat and organized
- Assist other employees as needed
- Pre-bus tables
- Courteously greets customers and informs of current food promotions and specials, answers questions and makes suggestions regarding food and beverages
- Visually inspects all products in order to ensure all garnishes are added appropriately and all food products are eye-appealing as designated
- Removes dirty dishes as needed between courses and at the end of the meal and returns them to the dishwashing area
- Reports all food and service complaints to the manager
- Stocks silverware, small containers, food products/ garnishes, condiments, and various items
Claims Representative
Property Damage Appraisers
Centreville, VA
05.2006 - 05.2008
- Conducting on-site physical assessments of damage caused by fire, water, wind, hail, or theft.
- Documenting losses through extensive photography, precise measurements, and detailed field notes.
- Using software's to calculate the fair cost of repairs or replacement.
- Reviewing insurance policies to determine if the reported damage is covered under the specific terms of the contract.
- Communicating findings and negotiating repair costs with policyholders, contractors, or public adjusters.
Education
High school diploma - undefined
Woodson High School
VirginiaSkills
- Retail sales
- Sales
- Organizational Skills
- Inventory management
- Leadership
- Stocking
- Marketing
- Retail Management
- Visual merchandising software
- Merchandising
- Customer Service
- Planograms
- Trend analysis
- Cash Handling
- Space planning
- Interior design
- Team training
- Microsoft Office
- Cost estimation
Additional Information
Authorized to work in the US for any employer
Timeline
Conceirge
The Ritz-Carlton Residence
07.2024 - 08.2025
Estimator
Passport BMW
06.2023 - 04.2026
Visual Merchandiser/Stylist
Hennes and Mauritz
11.2015 - 07.2023
Manager
Judiciary café
02.2011 - 11.2015
Sever/Host
Bertucci's Italian Restaurant
08.2008 - 02.2011
Claims Representative
Property Damage Appraisers
05.2006 - 05.2008
High school diploma - undefined
Woodson High School