Ira Moore
Downers Grove,IL
Summary
Knowledgeable Universal Banker equipped to handle fast-paced financial work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work such as monetary exchanges, setting up accounts and selling bank products. Using customer services skills on a day to day basis as well managing business and personal finances in high pressure situations plays a vital role in the work environment. I am a highly-motivated employee with desire to take on new challenges and gain expertise in multiple areas. A strong work ethic, adaptability and exceptional interpersonal skills are all skills I have developed here and can continue to bring to my new employers. I am an organized and motivated employee eager to apply time management and other personable skills in various environments. As I am constantly seeking opportunities to expand skills while facilitating company and personal growth in combined fields of interest.
Overview
8
8
years of professional experience
Work History
Universal Banker
Old Second National Bank
Downers Grove, IL
07.2023 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Educated customers about the features of different types of bank accounts available.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Volunteer
Sheltering Wings Center for Women
Danville, IN
08.2016 - 12.2023
- Provided assistance to staff in the daily operations of the organization.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
Sports Information Assistant
Knox College
Galesburg, IL
09.2021 - 12.2022
- Coordinated with school personnel to ensure accuracy of records and statistics for all sports teams.
- Collected game day information from coaches and staff members to update official records.
- Prepared detailed summaries of each sporting event for inclusion in annual reports or other documents.
Package Handler
UPS
Plainfield, IN
06.2020 - 09.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Checked all outgoing shipments to ensure accuracy of contents.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
Produce Sales Associate
Walmart
Plainfield, IN
12.2017 - 07.2019
- Greeted customers and provided assistance to their produce needs.
- Identified customer needs, informed them of product knowledge and offered suggestions to meet those needs.
- Stocked shelves with fresh produce items according to company standards.
- Ensured accuracy in pricing labels throughout the store by checking prices against vendor invoices regularly.
- Worked closely with managers on weekly sales goals and strategies for meeting those goals.
- Attended training sessions pertaining to workplace safety procedures as required by law.
- Recommended merchandise to customers based on needs and preferences.
Education
Bachelor of Arts - Integrative Business And Management
Knox College
Galesburg, IL06-2023
Skills
- Investment strategies
- Credit analysis
- Deposit processing
- Transaction Processing
- Performance Tracking
- Portfolio Management
- Branch operations
- Financial Advising
- Customer Needs Assessment
- Wire Transfers
- Document Preparation
- Computer competency
- Warehouse Safety
- Shipping and receiving
- Packing boxes
- Heavy Lifting
- Creative Thinking
- Self-Driven and Motivated
- Teamwork and Collaboration
- Interpersonal Communication
- Organizational Skills
- Relationship Building
- Reliability
- Goal Setting
- Adaptability
- Written Communication
- Time management abilities
- Flexible Schedule
Affiliations
- 4 year college baseball player
- Blessings in a Backpack Volunteer
Timeline
Universal Banker
Old Second National Bank
07.2023 - Current
Sports Information Assistant
Knox College
09.2021 - 12.2022
Package Handler
UPS
06.2020 - 09.2022
Produce Sales Associate
Walmart
12.2017 - 07.2019
Volunteer
Sheltering Wings Center for Women
08.2016 - 12.2023
Bachelor of Arts - Integrative Business And Management
Knox College
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