IRA SIMMONS
Mansfield,Texas
Summary
IMPLEMENTATION SPECIALIST ~ Producing innovative solutions that address business needs and deliver value ~ Organized, analytical, and highly resourceful Implementation Specialist with 10+ years of progressive and diverse experience collaborating with clients to help them achieve their objectives and goals. Outstanding leader and team player with a proven ability to facilitate, delegate, and prioritize work in high pressure environments. Adept at developing processes from the ground up, engaging teams / managers, understanding, and maximizing project initiatives, and gaining commitment that implements continuous improvements in company operations. Proficient in resource management, relationship building, and conflict / issue resolution with projects. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Implementation Specialist
SyllogisTeks
01.2023 - 05.2023
- Oversaw project for new camera installations for customers
- Met with team weekly to review any issues, progress and set up ordering of materials if needed
- Project was six months long
- Discussed any issues that may have prevented completion of project
- Install, configure and troubleshoot products and help customers understand how technology functions
- Visited sites for quality control, visual inspection and assist with installing problems or configuration issues
- Weekly meetings providing project progression, issues that have come up and solutions to said issues or requested assistance if needed
- Explained complex, technology-related issues in basic, understandable terms to clients
DCO / COT Technician
Quality Technology Services, LLC
12.2016 - 01.2023
- Visually inspecting devices to assess equipment status
- Rebooting routers, servers, storage devices or other equipment
- Providing loop-back cables in order to test circuits remotely
- Re-seating or replacing components or cables
- Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
- Cleaning equipment or connectors
- Connecting client-provided test set or test router to equipment
- Swapping removable storage media
- Installing or replace modular equipment components
- Dispatching equipment for repair
- Cleaning fibers
- Taking light levels
- Installing loop backs
- Providing planned maintenance or circuit migration support
- Installing Small Form Factor Pluggable (each “SFP”) or Gigabit Interface Converters (each“GBIC”)
- Troubleshooting hardware problems on any device
- Racking and de-racking of any device installed
- Labeling/inventory equipment plus digital picture and serial number recording
- Tape backup: cassette exchange and storage in strongbox
- Power cycling router, server, switch and soft-booting server
- Follow Data Eradication process
- Project Management Activities
- Used knowledge of processes, methods and skills along with experience to achieve objectives pertaining to specific project and within agreed parameters
- Meeting with management to discuss projects
- Meeting with clients to discuss specifics and parameters to be met for project.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
Team Lead Data Technician
Atos, LLC
03.2012 - 06.2016
- Managed multiple client projects and builds while coordinating activities with various teams and oversaw install activities of additional data centers
- Managed / configured hardware and installations of managed products
- Visually inspecting devices to assess equipment
- Rebooting routers, servers, storage devices
- Providing loop-back cables in order to test circuits
- Re-seating or replacing components and cable
- Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
- Cleaning equipment or connectors
- Connecting test set or test router to equipment
- Swapping removable storage media
- Installing or replacing modular equipment components
- Cleaning fibers
- Taking light levels
- Installing loop backs
- Providing planned maintenance or circuit migration support
- Installing Small Form Factor Pluggable (“SFP”) or Gigabit Interface Converters (“GBIC”)
- Troubleshooting hardware problems on all devices
- Racking and de-racking of any and all equipment
- Labeling/inventory equipment plus digital picture and serial number recording
- Tape backup: cassette exchange and storage in strongbox
- Power cycling routers, servers, switches and soft-booting servers
- Following Data Eradication Process
Technical Supervisor
R & R Solutions Inc
02.2011 - 03.2012
- Formulated plans for improving procedures, training and processes.
- Lead team of 5 cable techs personnel focused on cable installations.
- Calibrated, maintained and operated equipment for maximum performance.
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
- Allocated resources for optimum coverage and effectiveness.
- Investigated system issues and implemented resolutions to reduce downtime.
- Maintained authoritative knowledge through continued education and ongoing training.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Developed technical requirement documentation for new software products.
Education
1 - Network Fundamentals Cisco Exploration 2 - Routing Protocols and Cisco Exploration 3 - Accessing the WAN 4 -
11.2012
Skills
- Cross-Functional Communication Project / Process Management Client Relations Deadline Management Business Requirements
- Retail Cisco Data Center Operations Networking Project Planning Team Lead Microsoft Project LAN Fiber Optic
- Switching /Routing Protocols Data Center Staging Deployment Logistics / Asset Management Support
- Server Installation / Maintenance (Rack & Stack, HDD, Memory, CPU, RAID Batteries, NICs)
- System Performance Assessments
- System Configuration
- Hardware Evaluation
- Software Release and Rollout
- Critical Thinking
- Production Work
- Hardware and Software Repair
- Telephone Etiquette
- Customer Implementation
- Configuration and Management
- LAN and WAN Assessment
- Customer Support
- Project Management
- Organizational Skills
- Resolve Technical Problems
- Issue and Resolution Tracking
- Project Planning
- Troubleshooting Network Issues
- Voice and Data Service Migration
- Configuration and management
Accomplishments
- Collaborated with team of 6 in the development of WIFI Project.
Certification
BICSI Installer Optical Fiber Certified Technician | A+ Certification |Fluke Networks Certified Tester |Certified Scrum Master
Timeline
Implementation Specialist - SyllogisTeks
01.2023 - 05.2023
DCO / COT Technician - Quality Technology Services, LLC
12.2016 - 01.2023
Team Lead Data Technician - Atos, LLC
03.2012 - 06.2016
Technical Supervisor - R & R Solutions Inc
02.2011 - 03.2012
Cisco Networking Academy / Dallas County Community College - 1 - Network Fundamentals Cisco Exploration 2 - Routing Protocols and Cisco Exploration 3 - Accessing the WAN 4,
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