Iraima Cruz Rodriguez
Killeen,TX
Summary
Efficient Quality Associate known for high productivity and completing tasks with speed and accuracy. Skilled in regulatory compliance, quality control procedures, and process improvement strategies. Excel in problem-solving, communication, and teamwork, ensuring seamless collaboration across departments to maintain product standards and enhance operational efficiency.
Capable professional well-versed in completing daily rounds, collecting measurements and identifying processing concerns early through diligent inspections. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Associate
Tesla
Austin, TX
07.2024 - Current
- Conduct quality inspections and audits on automotive components and finished vehicles to ensure compliance with company standards and regulatory requirements.
- Collaborate with cross-functional teams, including engineering and production, to identify and resolve quality issues and implement corrective actions.
- Utilize statistical tools and methodologies to analyze quality data and drive continuous improvement initiatives.
- Document and report non-conformities, deviations, and quality-related incidents to management and relevant stakeholders.
- Assist in the development and maintenance of quality control procedures and work instructions to enhance operational efficiency.
- Participate in root cause analysis and problem-solving activities to enhance product quality and reduce defects.
- Support the implementation of quality management systems and contribute to internal and external audits.
- Train and mentor new team members on quality standards, processes, and best practices.
- Monitor and evaluate supplier performance to ensure adherence to quality expectations and specifications.
- Engage in continuous learning and development to stay updated with industry trends and advancements in quality assurance.
- Forklift Certified Operator.
- Capacitation Operating the Press and digital knowledge.
Cashier Associate
Walmart
Harker Heights, TX
07.2023 - 04.2024
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving issues to ensure a positive shopping experience.
- Operated cash registers efficiently to process transactions, including cash, credit, and debit payments, while maintaining accuracy and speed.
- Assisted in maintaining the cleanliness and organization of the checkout area, ensuring a welcoming environment for customers.
- Managed returns and exchanges in accordance with store policies, ensuring customer satisfaction and adherence to company guidelines.
- Collaborated with team members to restock shelves and organize merchandise, contributing to an orderly and well-stocked store environment.
- Handled customer complaints and escalated issues to management when necessary, ensuring prompt resolution and customer satisfaction.
- Participated in training sessions to stay informed about new products, promotions, and store policies, enhancing overall service quality.
- Knowledge in The kitchen Area and experience management in the dining as well stocking and packaging skills.
Store Associate
Ross
Harker Heights, TX
04.2023 - 07.2023
- Assisted customers with inquiries, providing exceptional service and ensuring a positive shopping experience.
- Managed inventory by restocking shelves, organizing merchandise, and maintaining product displays to enhance store presentation.
- Operate Cash register and merchandise.
- Collaborated with team members to achieve sales targets and support store operations.
- Implemented loss prevention strategies by monitoring store activities and reporting any suspicious behavior.
- Participated in store meetings and training sessions to stay updated on company policies and product knowledge.
- Maintained a clean and organized store environment by performing regular housekeeping duties.
- Assisted in the merchandise delivery, discharge merchandise, Organizing and delivery to the proper areas.
Store Cashier Associate
Dollar Tree
Killeen, TX
01.2023 - 04.2023
- Provided exceptional customer service by assisting customers with inquiries, processing transactions, and resolving any issues in a timely manner.
- Accurately handled cash, credit, and debit transactions, ensuring all sales were processed efficiently and balanced at the end of each shift.
- Maintained a clean and organized checkout area, restocking supplies and ensuring all displays were visually appealing.
- Collaborated with team members to ensure smooth store operations, including inventory management and product placement.
- Assisted in training new employees on store policies, procedures, and customer service standards.
- Monitored inventory levels and communicated with management to reorder stock as needed to prevent shortages.
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Contributed to a positive work environment by fostering teamwork and supporting colleagues during peak periods.
Customer Service Representative
Municipio Sábana Grande
Sabana Grande, Puerto Rico
03.2021 - 11.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Provided product information and recommendations to enhance customer experience.
Education
Technical Degree - Cosmetology
Academia Serrant
Sabana Grande, Puerto Rico 01.2021 - 12/2022
High school Diploma - Vocacional Curse Cosmetology
Superior School, Luis Negrón López.
Sabana Grande, Puerto RicoSkills
- Communication Skills
- Problem-Solving
- Time Management
- Technical Proficiency
- Digital Literacy
- Customer service
- Quality Management skills
- Microsoft Office Skills
- Quality inspection
- Statistical analysis
- Quality management systems
- Inventory management
- Process optimization
- Training and mentoring
- Cross-functional collaboration
Certification
Forklift, Superior Safety Solutions LLC, 2024
Timeline
Quality Associate
Tesla
07.2024 - Current
Cashier Associate
Walmart
07.2023 - 04.2024
Store Associate
Ross
04.2023 - 07.2023
Store Cashier Associate
Dollar Tree
01.2023 - 04.2023
Customer Service Representative
Municipio Sábana Grande
03.2021 - 11.2021
Technical Degree - Cosmetology
Academia Serrant
01.2021 - 12/2022
High school Diploma - Vocacional Curse Cosmetology
Superior School, Luis Negrón López.