Amy August
Lafayette,LA
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Quality Associate
Grifols Biomat Plasma Donation Center
01.2021 - Current
- Build quality into processes to ensure product meets and exceeds all quality standards
- Assess systems periodically to ensure they remain effective, viable, and produce desired results
- Promote continuous improvement of the quality system and procedures for production through routine data collection and continuous evaluation of processes
- Ensure quality and safety of plasma provided for further manufacturing
- Monitoring SOP compliance
- Reviewing manufacturing records and activities
- Performing the final QA check and release on all samples and products prior to shipping
- Reviewing employee training records
- Reporting and investigating errors
- Tracking and trending of Quality KPIs
- Partnering with management in the design of effective CAPAs
- Performing process reviews and internal audits
- Facilitating monthly Quality Review Meetings
PSE Mail Processing Clerk
United States Postal Sevice
03.2017 - 01.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Executive Secretary
Louisiana Rehabilitation Services
08.2014 - 03.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Handled incoming and outgoing mail, email and faxes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Rural Carrier Associate
United States Postal Service
11.2010 - 08.2014
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Teacher
Lafayette Parish School Board
09.2008 - 11.2010
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Graded and evaluated student assignments, papers and course work.
- Planned and implemented integrated lessons to meet national standards.
Education
Bachelor of Science - Biology
University of Louisiana At Lafayette
Lafayette, LA11.2023
No Degree - Phlebotomy
South Louisiana Community College
Lafayette, LA08.2021
Skills
- Customer Service Standards
- Customer Service
- Efficient in software skills to help use computer programs and applications
- Fluent in typing/word processing, systems administration, spreadsheets and email management
- Active listening and the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully
- Asking questions, note taking, organization, punctuality and verbal/nonverbal communication
- Constructive criticism, written communication, interpersonal skills problem-solving
Timeline
Quality Associate
Grifols Biomat Plasma Donation Center
01.2021 - Current
PSE Mail Processing Clerk
United States Postal Sevice
03.2017 - 01.2021
Executive Secretary
Louisiana Rehabilitation Services
08.2014 - 03.2017
Rural Carrier Associate
United States Postal Service
11.2010 - 08.2014
Teacher
Lafayette Parish School Board
09.2008 - 11.2010
Bachelor of Science - Biology
University of Louisiana At Lafayette
No Degree - Phlebotomy
South Louisiana Community College
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