Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Iraiz Perez

Iraiz Perez

Maricopa,USA

Summary

Sincere dedicated individual seeking a position that will utilize both experience and skills to positively impact a companies profitability. I'm an exceptional team player, and also work efficiently on my own. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Safelite Solutions
04.2018 - 09.2022
  • Working with multiple insurance companies around the country to verify coverage for their insureds when a claim is filed under their insurance policy for Auto, Property, and Fleet.
  • Working directly with Insurance agents and adjusters handling claims properly and promptly.
  • Making outbound calls advising of coverage or any issues with coverage verification to insureds and/or insurance company.
  • Worked directly with automobile glass shops to set up appointments for insureds when a claim was filed for glass damage.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with fellow team members to manage large volume of claims.
  • Accessed multiple secure websites for many insurance companies for verification of coverages. Researched policy documents for correct documentation of deductibles on open claims.

Initial Loss Reporter

State Farm/Manpower
01.2015 - 08.2015
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Working inbound starting the initial loss report for vehicle accidents and vehicle damage
  • Filing claims under insureds policies and assisting with getting an adjuster assigned to their claim for further processing and investigating.
  • Verified details with policyholders and requested additional information.
  • Assisted claimants, providers and clients with problems or questions regarding claims.

Sales Advisor

Precision 1 Auto Glass
01.2011 - 01.2015
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Scheduled team meetings for the company to set weekly goals.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Developed key customer relationships to increase sales.

Education

Diploma -

Coronado High School
09.2010

Skills

  • Able to effectively work on different projects at once
  • Meet deadlines on Time
  • Outgoing and Energetic attitude
  • Confident PC User
  • Credit Card Payment Processing
  • De-escalation Techniques
  • Customer Account Management
  • Upselling Products and Services
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Responding to Difficult Customers
  • Spanish Fluency
  • Inbound and Outbound Calling
  • Adaptive Team Player
  • Policy Knowledge
  • Claims Investigation
  • Policy Modifications and Updates
  • Policy and Procedure Explanations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Safelite Solutions
04.2018 - 09.2022

Initial Loss Reporter

State Farm/Manpower
01.2015 - 08.2015

Sales Advisor

Precision 1 Auto Glass
01.2011 - 01.2015

Diploma -

Coronado High School

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Iraiz Perez