Hi, I’m
Irakoze Francine
Student
Sioux Falls,South Dakota
Summary
Passionate and dedicated university student with a strong interest in criminal justice, With hands-on experience as a cashier customer service ar Walmart and a correctional officer at the Juvenile Detention Center. I have honed my interpersonal communication and multitasking skills. Acquiring an Associate's degree in Law Enforcement and Science has equipped me with the knowledge and resilience needed to pursue my goal of making a meaningful impact in the criminal justice field, My commitment to excellence, adaptability, and strong work ethic coupled with my empathy and integrity, positions me well to contribute effectively to any team.
Overview
4
years of professional experience
Work History
Walamrt
Cashier/Customer Service Cashier
10.2020 - Current
Job overview
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged, and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
Juvenile Detention Center
Correctional Officer
10.2023 - 02.2024
Job overview
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into the facility and processed inmates for release.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident's file.
- Prepared their meals
Education
Southeast Technical Institute, Sioux Falls, SD
Associate of Science from Law Enforcement
05.2024
University Overview
- Dean's List from the beginning of school to graduation 2022-2024
- Seed for Success Scholarship Scholarship Recipient
- 3.8 GPA
- Honor Roll from the beginning of school to graduation 2022-2024
Jefferson H, Sioux Falls, SD
High School Diploma
05.2022
University Overview
- Awarded Cavs Choice Award
- Awarded Green and Gold Award
- Awarded Athletic Certificate
- Awarded Basketball Leader of the Year
- 3.4 GPA
- Extracurricular Activities: Choir, track,
- Black Student Union, Women's Empowerment, Spanish Club, Principals Council Member
- Elected Captain of Basketball cheer
Skills
- Customer Service/ Assistance
- Excellent Work Ethics
- Honesty and Integrity
- Patience and Empathy
- Organizational abilities
- Conflict Resolution
- Fast learner
- Communication skills
- Multitasking skills
- Interpersonal skills
- Teamwork skills
- Motivated Attitude
Languages
Kirundi
Native or Bilingual
Swahili
Native or Bilingual
Spanish
Limited Working
Timeline
Correctional Officer
Juvenile Detention Center
10.2023 - 02.2024
Cashier/Customer Service Cashier
Walamrt
10.2020 - Current
Southeast Technical Institute
Associate of Science from Law Enforcement
Jefferson H
High School Diploma
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