Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Iran Castillo

QUEENS,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Operations Associate

Oorja
Virtual
02.2026 - Current
  • Educated clients on policy features, benefits, and claims processes to enhance understanding.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Store Associate

Primark Green Acres Mall
05.2023 - 02.2026
  • Prepare merchandise for displays while maintaining a clean environment
  • Cashiering and managing money
  • Assisted customers with product inquiries and ensured a positive shopping experience.
  • Maintained store organization and cleanliness to enhance visual merchandising standards.

Store Associate

Family Dollar
07.2022 - 03.2023
  • Interacted with customers and provided exceptional customer service
  • Manage product transactions
  • Maintained a clean organized inventory and displays
  • Actively stay informed about the latest sales offerings

Education

Advanced Regents Diploma -

Benjamin Franklin High School For Finance And Information Technology
Cambria Heights, NY

Associate of Applied Science - Criminal Justice

CUNY Queens Borough
Bayside, NY
05-2027

Skills

  • Adapts to situations quickly and works well under pressure
  • Works well independently or in groups
  • Staying well organized, and efficient in planning and time management

Timeline

Operations Associate

Oorja
02.2026 - Current

Store Associate

Primark Green Acres Mall
05.2023 - 02.2026

Store Associate

Family Dollar
07.2022 - 03.2023

Advanced Regents Diploma -

Benjamin Franklin High School For Finance And Information Technology

Associate of Applied Science - Criminal Justice

CUNY Queens Borough

References

Palak Vani

Founder

248-379-0093

palak@getoorja.com

Oketa Shutsha

Manager

929-308-6310

shutsha.oketa@gmail.com

Dondre Epusey

Manager

dondrepusey@gmail.com