Irani Scott
Doral,Fl
Summary
- Organized Emergency Department Coordinator successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
- Compassionate, solutions-oriented dedicated to providing exceptional care and devising creative treatment plans for children, adolescents and adults dealing with crisis and mental health issues.
- Serving as a liaison between patients, families, hospital and medical staff.
- Promoting patient satisfaction and solving problems.
- Working under stressful conditions and able to communicate in a clear and professional fashion.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Specialist
University of Miami Health System
Miami, FL
11.2021 - Current
- Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
- Facilitated communication between patients, families, and staff members for optimal collaboration in care delivery.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
Patient Representative
Miami Children's Hospital
Miami, FL
05.2011 - 05.2013
- Serves as Liaison between patients, families, hospital and medical staff.
- Advocates for Patient's Rights.
- Promotes patient satisfaction.
- Serves as a point of contact for organization-wide complaints and grievances.
- Provides feedback from the patient and family to the organization.
- Continually improves the patient experience.
- Provides patients with information on services and resourses within the hospital.
Coordinator Emergency Room
Mercy Hospital
Miami, FL
11.2001 - 05.2011
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
- Coordinate the Emergency Department in a effective way, maintaining the environment safe for staff, patients and families.
- Checked patient's documentation and insurance information.
Education
Associate of Science - Psychology
University of Guarulhos
Sao Paulo, BrazilSkills
- Expertise in crisis intervention techniques
- Culturally sensitive
- Bilingual in Portuguese, Spanish and English
- Knowledge of juvenile justice system
- Public speaking ability
- Communications theory
- Learning disability awareness
Certification
- American Heart Association BLS for Healthcare Providers (CPR and AED) Program.
Timeline
Patient Specialist
University of Miami Health System
11.2021 - Current
Patient Representative
Miami Children's Hospital
05.2011 - 05.2013
Coordinator Emergency Room
Mercy Hospital
11.2001 - 05.2011
Associate of Science - Psychology
University of Guarulhos