Jahzani Shareef
East Hartford,CT
Summary
Empathetic life coach and peer support specialist. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
5
5
years of professional experience
Work History
I.T Specialist
Teleperformance USA
02.2023 - 09.2023
- Trained employees on new technologies, increasing competency levels across the organization.
- Researched product and issue resolution tactics to address customer concerns.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
Sales And Collections Manager
Rent-A-Center
07.2020 - 03.2022
- Created daily and weekly cash reports for accounting management.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Personal Care Assistant
Allied Health Services
09.2018 - 02.2021
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ran errands for patients, did shopping, and picked up other necessities.
Education
Certified Peer Support Specialist - Hollistic Health Wellness
Advocacy Unlimited
New London, CT05.2024
Life Coach -
International Association Of Career College
1050 SW 6th Ave. Portland, OR 9720409.2023
Customer And Leadership Certification - Customer Service Management
Capital Community College
Hartford, CT09.2020
Skills
- Exceptional listener/learner in relationship-building
- Strong leader and teacher
- Expertise in crisis intervention techniques
- Culturally diverse
- Skilled in intake interviewing
- Adept at treatment and discharge planning
- Case management proficiency
- Adept at conflict resolution
- Knowledge of the specialized population
- Comprehensive Treatment Plans
- Exceptional Problem Solver
- Knowledge of Microsoft Word, Excel, Office, and Power point
- Excellent Communication Skills, written and oral
- Dual diagnoses qualified
- Expertise in crisis intervention techniques
- Public speaking ability
- WRAP (wellness Recovery Action Plan) training completed
- CPR certification
Timeline
I.T Specialist
Teleperformance USA
02.2023 - 09.2023
Sales And Collections Manager
Rent-A-Center
07.2020 - 03.2022
Personal Care Assistant
Allied Health Services
09.2018 - 02.2021
Certified Peer Support Specialist - Hollistic Health Wellness
Advocacy Unlimited
Life Coach -
International Association Of Career College
Customer And Leadership Certification - Customer Service Management
Capital Community College