COLLINS NARTEY
Norwood,Pennsylvania
Summary
Results-driven IT Support Technician with a strong background in troubleshooting and resolving computer issues. Demonstrates extensive knowledge of hardware and software applications, contributing to enhanced system efficiency and reduced downtime. Proven ability to manage network systems and data security while fostering strong client relationships through exceptional interpersonal skills. Aiming to leverage technical expertise to drive operational improvements in a dynamic environment.
Overview
11
11
years of professional experience
Work History
I.T SPECIALIST
Prospect Airport Services
Philadelphia, PA
11.2021 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Trained end users on how to use new systems and technologies effectively.
- Resolved conflicts between different hardware components or software programs.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained up-to-date case documentation for future reference.
- Monitored network performance and identified areas for improvement.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Installed operating systems, applications, patches, updates. as needed.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Created user accounts, set up permissions, and monitored system security.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Senior Technician
Hans Support Systems
07.2014 - Current
- Configured and supported business network systems.
- Oversaw implementation of necessary software updates.
- Conducted thorough diagnostics to identify computer issues.
- Facilitated troubleshooting of software issues for administrative personnel.
- Delivered technology training sessions to new staff members.
- Advised on suitable software applications for better productivity outcomes.
- Expertise in providing support for desktops with a focus on Lenovo laptops, Apple products, and HP printers.
Machine Operator
Lavazza Professionals / Mars Drinks North America
07.2015 - 01.2021
- Oversaw operations, ensuring safety and efficiency on 20 automated packaging lines.
- Hand-picked for significant factory modernization project involving a $250,000 servo motor controller upgrade based on expertise in network operations and wiring diagrams.
- Maximizes performance and reduces waste through effective maintenance.
- Trained junior associates in best practices for using factory operating systems.
- Executed thorough quality checks per standardized guidelines.
Contract Machine Operator assigned to Mars Drinks
Staff Management
11.2014 - 07.2015
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Observe machine operations to detect any problems or defects in the finished product.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Comply with company policies regarding quality control procedures.
- Conducted regular safety audits to identify potential hazards or risks within working environment.
- Adjust machine settings to complete tasks accurately.
- Set up and operate machine tools to produce precision parts and instruments.
- Verified production orders prior to starting set-up.
- Keep detailed reports of maintenance activities performed on machinery.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
Senior Repair Technician
CPR Cell Phone Repair
08.2014 - 01.2015
- Offered in-person assistance for repairing a range of electronic devices such as cell phones, iPods/iPads and multiple gaming consoles (PlayStation/Xbox/Wii) every day.
- Appointed to assist in front desk and call center support roles due to outstanding customer care expertise.
- Assisted in training junior technicians on proper repair techniques and procedures.
Education
Certificate - Electrical Technician
BrightwoodCareer Institute
04.2019
Diploma - P.C. Technician / Computer Software
National Institute of Information Technology (N.I.I.T.)
06.2005
Skills
- CompTIA A certification
- Network Configuration and Administration
- Desktop and Laptop Setup Skills
- System monitoring / Troubleshooting
- Hardware and Software Maintenance
- Backup and recovery
- Mobile Device Administration
- Surveillance Camera Setup
- Expertise in Wireless Systems
- Electrical installation /Power Supply
- Machine Operation and Troubleshooting
- Supportive Team Contributor
- Risk Management Training
- Computer Skills Training
- Technical Support Proficiency
Hobbies and Interests
- Electronics
- Computers
- Technology
- Driving
- Assembling
- Troubleshooting and diagnosing
- Continuous improvement
Timeline
I.T SPECIALIST
Prospect Airport Services
11.2021 - Current
Machine Operator
Lavazza Professionals / Mars Drinks North America
07.2015 - 01.2021
Contract Machine Operator assigned to Mars Drinks
Staff Management
11.2014 - 07.2015
Senior Repair Technician
CPR Cell Phone Repair
08.2014 - 01.2015
Senior Technician
Hans Support Systems
07.2014 - Current
Certificate - Electrical Technician
BrightwoodCareer Institute
Diploma - P.C. Technician / Computer Software
National Institute of Information Technology (N.I.I.T.)
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