Charles Goode
U.S Army
Dallas
1
Certification
4
years of professional experience
Results-driven IT Specialist with proven skills in end user support, network administration, and IT troubleshooting. Committed to optimizing system performance and ensuring high user satisfaction.
Work History
I.T Specialist
4 Years- Configured and maintained network devices to optimize system performance and security.
- Conducted routine system audits to ensure compliance with cybersecurity protocols and standards.
- Managed IT support tickets, ensuring timely resolution and high user satisfaction.
- Developed training materials for end-users, enhancing technology adoption across the organization.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Led troubleshooting efforts for hardware and software issues, minimizing downtime for critical systems.
Education
High School Diploma
Skills
System administration
Network administration
Information security
Technical support
End-user support
Software updates
Problem-solving skills
Certification
CompTia Security + 701
Timeline
I.T Specialist
U.S Army
07.2022 - CurrentRead More
Douglas MacArthur Highschool
High School Diploma
Read More