IRANIA DIAZ
Haslet,TX
Summary
Seeking for a position as a Bilingual Customer Service Representative with an established company where skills and abilities can be obtained and demonstrated.
Overview
11
11
years of professional experience
Work History
Food Safety Technician
Illes Seasonings and Flavors
06.2020 - 03.2023
- Inspect raw materials, in-process materials and finished product, Monitor production operations and equipment to ensure conformance of product specifications, Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety and quality, Conduct HACCP audits and monitor program/critical control points to ensure food safety, Identify and segregate nonconforming product
- Initiate nonconforming material reports and quality holds, Initiate and recommend corrective actions based on inspection results, Conduct analytical and organoleptic testings on finished product, Conduct line checks on both production and small pack to ensure all correct information is used on batch, Pull samples for third party labs to conduct microbiology testings, Conduct pre-op in facility.
- Create SOP’s and provide training to all employees under my department.
- Correct labor in batch sheets and finalize all closing on labor and cost.
CSR
Texas Workforce comission
08.2019 - 06.2020
- Customer service representatives listen and respond to customers' questions
- Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services
- Duties Customer service representatives typically do the following:
- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public
- They typically provide services by phone, but some also interact with customers face to face, or by email or live chat
- The specific duties of customer service representatives vary by industry
- For example, representatives who work in banks may answer customers' questions about their accounts
- Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages
- Those who work in retail stores often handle returns, process refunds, and help customers locate items
- Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
- Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.
CSR
Infinity Insurance Co
01.2019 - 08.2019
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Machine Operator
Illes Seasonings and Flavorings
03.2014 - 10.2018
- Attached identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations
- Sorted, graded, weighed, and inspected products, verifying and adjusting product weight or measurement to meet specifications
- Stopped or reset machines when malfunctions occur, cleared machine jams, and report malfunctions to a supervisor
- Observed machine operations to ensure quality and conformity of filled or packaged products to standards
- Removed finished packaged items from machine and separate rejected items.
Customer Service Representative
Convergys
08.2012 - 02.2014
- Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.
Education
High School Diploma - General Studies
Hidalgo High School
Hidalgo, TXSkills
- Bilingual
- Inbound & Outbound Calling
- Complaint Resolution
- Fast learner
- Sanitation Procedures
- Good Manufacturing Practices
- Sampling techniques
- Critical Control Points
- Product Inspection
- Quality Control Analysis
- Laboratory Testing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Goal Setting
- Professionalism
Accomplishments
Data Entry Terminal (PDT, Mainframe Terminal, EMail Software (Outlook, gmail,hotmail),Internet Browser (Internet Explorer, Firefox, etc), Peripheral Devices (Scanners, Printers, etc) Personal Computers ,Presentation Software (PowerPoint, Flash, etc) Spreadsheet Software (Calc, Excel, etc), Word Processing Software (Word, WordPerfect, etc), Hand Held Scanners, Ross Software (Clock In/Out and Inventory)
References
Available on Request
Languages
Spanish
Native or Bilingual
Timeline
Food Safety Technician
Illes Seasonings and Flavors
06.2020 - 03.2023
CSR
Texas Workforce comission
08.2019 - 06.2020
CSR
Infinity Insurance Co
01.2019 - 08.2019
Machine Operator
Illes Seasonings and Flavorings
03.2014 - 10.2018
Customer Service Representative
Convergys
08.2012 - 02.2014
High School Diploma - General Studies
Hidalgo High School
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