Iranis J. Galleguillos
Tampa,USA
Summary
Self-directed professional, backed by strong customer service and inbound/outbound call-in center operations, administrative, accounting, and management experience. Works collaboratively with all members of the team to function as a professional unit. Seeking opportunity where can I utilize my exceptional, empathetic and attentive customer service skill set. Bilingual – English and Spanish. Intellectually curious, quick study, ability to manage multiple priorities and complete assigned task efficiently and on time. Pays close attention to detail for accurate and compliant documentation. Analytical skills necessary to interpret and apply knowledge. Manage multiple projects with strict adherence to time and budget constraints. Proficient in MS Office Suite (Word, Excel, and PowerPoint), Outlook, and QuickBooks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dietary Aide (Server)
Promisse Pointe at Oak Tampa
11.2023 - Current
- Dining room service, running food, back kitchen work in Preparation List for cook.
- Welcoming and approachable to create a positive dining experience.
- Prioritizes tasks to provide timely service.
- Attentive to orders, preferences, and presentation details.
- Supported kitchen staff in inventory management, including restocking supplies as needed.
- Trained new staff on food safety protocols and proper handling techniques.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Customer Service
MGA Flooring LLC
08.2020 - 07.2023
- Verify by phone the customer information like address, the service reparation wants or what kind of floor or installation of the floor and the date and the best time to go.
- Verify by phone the information of the clients and check if the clients were satisfied with the service or installation of the floor.
- Many outbound call to check if the clients were satisfied with the job.
- Delivered superior customer service by responding to inquiries and complaints.
Executive Housekeeping
Fairfield Inn and Suits, by Marriot
01.2019 - 05.2019
- Co-ordinates between housekeeping staff to assign specific areas and rooms to ensure standards are met.
- Able to problem solve in daily issues and tasks related to housekeeping department.
- Ensure the accuracy of all daily reports and closing out the house in Fosse System.
- Supervise, train, evaluate, motivate, and schedule staff.
- Develop and meet operational budgets and quality goals.
Merchandise Associate
TJX Marshalls
10.2016 - 12.2018
- Assisting in daily operations of store, assigned to work in various areas of the store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and greets, interacts with and thanks customer on regular basis, recovery and performs other duties
- Organized merchandise displays to enhance visual appeal and drive customer engagement.
- Collaborated with team members to optimize stock replenishment processes and maintain inventory accuracy.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Streamlined merchandise flow from stockroom to sales floor, optimizing product placement for maximum visibility.
Customer Service and sales Representative
Blue Travel Cargo, LLC
11.2016 - 05.2018
- Responsible for outbound calling clients to offer package promotions for national and international entertainment, rest on vacations.
- Responsible for incoming calls and identify the questions, request and resolutions to the customer just at the moment
- Created promotional packages for travel services to domestic and international customers.
- Conducted administrative duties, prepared and made bank deposits, managed accounting duties (accounts payable and accounts receivable), and developed and maintained accounts.
- Developed marketing strategies.
Sales Representative
Mideal Food Service, LLC
05.2013 - 04.2015
- Primary duties were sales and handling promotional offers for supermarket stores.
- Resolved customer issues and concerns, provided cost effective solutions, and troubleshot billing and delivery issues.
- Accomplished departmental sales quotas.
Education
Register Medical Assistant -
Ultimate Medical Academy
Tampa, Florida10-2016
Bachelors of Science (B.S.) - Accounting
Los Andes University
Merida, Venezuela01-2001
Bachelors of Science (B.S.) - Business Administration
Los Andes University
Merida, Venezuela01-1999
Skills
- Dining room service
- Dining room setup
- Multitasking efficiency
- Team collaboration aptitude
- Quick learner
- Customer service
- Problem-solving abilities
- Warehouse safety
- Stocking
- Product labeling
- Data entry
- Cash register operations
Certification
- HIV / AIDS / Blood Borne Pathogens (BBP)
- CPR / BLS / AED
- First Aid
- Working towards National Medical Assistant Registration (RMA)
- RMA Certified. (AMT)
- Dental Assistant Diploma
Timeline
Dietary Aide (Server)
Promisse Pointe at Oak Tampa
11.2023 - Current
Customer Service
MGA Flooring LLC
08.2020 - 07.2023
Executive Housekeeping
Fairfield Inn and Suits, by Marriot
01.2019 - 05.2019
Customer Service and sales Representative
Blue Travel Cargo, LLC
11.2016 - 05.2018
Merchandise Associate
TJX Marshalls
10.2016 - 12.2018
Sales Representative
Mideal Food Service, LLC
05.2013 - 04.2015
Bachelors of Science (B.S.) - Accounting
Los Andes University
Bachelors of Science (B.S.) - Business Administration
Los Andes University
Register Medical Assistant -
Ultimate Medical Academy