Irankunda Imani
Lafayette,LA
Summary
Results-oriented and people-focused Team Leader with a proven track record in monitoring performance, delegating tasks, and motivating team members. Skilled in effectively managing daily operations, facilitating team communication, and ensuring optimal workflow. A hardworking and reliable professional with extensive experience in operating cash registers, inventory management, and delivering exceptional customer service. Highly organized, proactive, and punctual, excelling in collaborative team environments. Additionally, a service-focused automotive detailing experienced in working with cars, vans, and SUVs. Demonstrates great physical stamina and adaptability to meet demanding work requirements. Reliable, punctual, and dedicated.
Overview
4
4
years of professional experience
Work History
Warehouse Employee
WCC Furniture & Mattress Center
12.2023 - Current
- Improved warehouse efficiency by optimizing storage layouts and implementing proper inventory management techniques.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Car Detailer
Courtesy Auto Work
05.2023 - 10.2023
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
Team Leader
Whitewater Express Car Wash
06.2022 - 05.2023
- I worked at Classic until it was bought out by WhiteWater
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Answered customer questions and provided store information.
- Resolved customer complaints promptly to retain customer loyalty.
- Cleaned cars externally with the use of automated equipment and brushes.
Crew Trainer
McDonald's
08.2020 - 07.2021
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Provided evaluations of employee performance to management.
- Stayed up to date on requirements of all team positions to optimize training.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
Some College (No Degree) - Mechanical Engineering
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Acadiana High School
Lafayette, LA05.2021
Skills
- Staff Training
- Teamwork and Collaboration
- Team Supervision
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Customer Service
- Truck loading and unloading
- Warehouse Organization
- Shipment Processing
Languages
English
Professional Working
Kirundi
Professional Working
Timeline
Warehouse Employee
WCC Furniture & Mattress Center
12.2023 - Current
Car Detailer
Courtesy Auto Work
05.2023 - 10.2023
Team Leader
Whitewater Express Car Wash
06.2022 - 05.2023
Crew Trainer
McDonald's
08.2020 - 07.2021
Some College (No Degree) - Mechanical Engineering
University of Louisiana At Lafayette
High School Diploma -
Acadiana High School
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