Maria Rojas
Antioch,CA
Summary
Hardworking employee with customer service experience. Aiming to obtain an entry-level position to help launch a career while achieving company goals. Hardworking and reliable, highly organized, team-oriented mentality. Motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills going beyond requirements to handle customer needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Warehouse Employee
US Global Mail, VDAAK
Concord, CA
02.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.
- Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
- Implemented cost-saving measures in resource allocation, such as minimizing waste materials used for packaging purposes or optimizing equipment usage patterns.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Warehouse Associate
FEDEX
Oakland, CA
07.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Lead Supervisor
24 Hour Fitness
San Francisco, CA
01.2018 - 05.2019
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative Specialist
AT&T
San Francisco, CA
08.2016 - 04.2018
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
Payroll Assistant / Administrative Assistant
Meridian Gallery
San Francisco, CA
03.2014 - 08.2016
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
Education
High School Diploma -
Galileo High School
San Francisco, CA01.2015
Skills
- Fluent English / Spanish
- Problem-Solving
- Documentation and Reporting
- Reservation Confirmation
- Verbal and Written Communication
- Customer Documentation Review
- Team Collaboration
- Critical Thinking
- Upselling and Cross Selling
- Lost Baggage Tracing
- Team Leadership
- Checking and Weighing Baggage
- Payment Processing
- Accommodation Planning
- Regulatory Compliance
- Invoice Preparation
- Phone and Email Etiquette
- English & Spanish Fluency
- Special Needs Assistance
- Computer Reservation Software
- Safety Protocols and Procedures
- Flexible Schedule
- Time Management
- Microsoft Office
- Google Office
- Staff Training
- Decision Making
- Data Entry
- Issue Resolution
- Fare and Fee Calculations
- Detail Oriented
- Distribution
- Warehouse Operations
- Packaging and Labeling
- Microsoft Excel
- Customer Service
- Positive Attitude
- File Organization
- Verbal Communication
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Employee
US Global Mail, VDAAK
02.2022 - Current
Warehouse Associate
FEDEX
07.2020 - 01.2021
Lead Supervisor
24 Hour Fitness
01.2018 - 05.2019
Customer Service Representative Specialist
AT&T
08.2016 - 04.2018
Payroll Assistant / Administrative Assistant
Meridian Gallery
03.2014 - 08.2016
High School Diploma -
Galileo High School