NATALIE PUNTONET

• Manage a average of 155 In person and telephone guest inquires per day, customer service request and reservation bookings.
• Mastered the art of welcoming guests, infusing each salutation with coziness and refinement to make clients feel like valued VIPs.
• Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concern
• Implement innovative table configurations and seating layouts during special events or peak hours to maximize capacity without compromising guest comfort.

AUGUST. 02022 – JAN.2023

• Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for steakhouse restaurant with social relevancy and intentionality
• Backed up servers by checking on tables and retrieving items for guests
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
• Seated patrons based on guest preferences and seating availability
• Promoted business loyalty by fostering positive customer relationships.

• Provide clerical support to company employees by copying, facing, and filing documents
• Answered phone promptly and directed incoming calls to correct offices
• Corresponded with clients through email, telephone, or postal mail
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Tallied cash drawer at beginning and end of each work shift
• Helped customers complete purchases, locate items, and join reward programs
• Processed refunds and exchanges of store promotions and highlighted sales to customers
• Assisted customers with returns, refunds, and resolving transaction issues
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.