Anthony Nunziata
Brooklyn,NY
Summary
Energetic Host skilled at welcoming guests and overseeing dining operations. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Accustomed to demanding work with little downtime. Dedicated team player who strives to keep a positive work environment.
Overview
5
5
years of professional experience
Work History
Host
The Fulton By Jean Georges
11.2022 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Kept up the appearance of the restaurant throughout the shift
- Counted the menus after each shift, disposed of those not fit for service and informed management of how many were needed for the following shift.
- Wrote out a dining report for each shift which stated how many large parties were coming into the restaurant and if there were any special guests that should be brought to management's attention
Lead Host
Quality Eats West Village
03.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Cleaned and reset tables to help with speedy service
- Cleaned and sanitized menus after each shift
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Lead Host
Mercado Little Spain
08.2021 - 03.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected information from arriving guests to seat groups or place them on waitlist.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered guest questions about hours, seating and menu information.
- Informed servers of newly seated parties for speedy service.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Trained new hosts by teaching them how to use OpenTable and providing them all the information they need to succeed within the restaurant.
Host
Blue Fin Times Square
12.2018 - 03.2020
- Provided a warm and welcoming atmosphere when guests walked into the restaurant.
- Took reservations and to-go orders by phone, answered guest questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Maintained guest satisfaction and increased drink sales by directing guests to bar area while waiting for tables.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Looked up and emailed itemized receipts to guests upon request.
- Kept up the appearance of menus and rotated them out during the end of each dining period.
- Assisted with running coat check in the colder months
Education
Film And Screen Studies
Pace University
New York, NYHigh School Diploma -
Oceanside High School
Oceanside, NY06.2014
Skills
- Proficient in both Resy and OpenTable
- Hospitality service expertise
- Energetic and Outgoing
- Reservation Coordination
- Menu presentation
- Guest seating arrangements
- High-volume dining
- Dining area maintenance
- Table setting knowledge
- Dining room management
- Time management
- Ability to work under pressure
Timeline
Host
The Fulton By Jean Georges
11.2022 - Current
Lead Host
Quality Eats West Village
03.2022 - 11.2022
Lead Host
Mercado Little Spain
08.2021 - 03.2022
Host
Blue Fin Times Square
12.2018 - 03.2020
Film And Screen Studies
Pace University
High School Diploma -
Oceanside High School
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