Carlos Ramirez
New York,NY
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Host
Dudley's
New York, NY
03.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Recorded available tables after seating each party using specialized seating (Resy).
- Documented reservations and communicated changes to guests
Host/Busser
Hudson Clearwater
New York, NY
09.2021 - 01.2022
- Greeted patrons, confirmed and took reservation, answered phone calls and track occupancy chart for space Using special software (Resy).
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Host/Expo
Beer Baron
Santa Rosa, CA
03.2020 - 09.2021
- Performed routine food preparation tasks as assigned; served and refilled water,; expedited food and necessary beverages.
- Greeted guests, confirmed and took reservations, and tracked occupancy charts on specialized software (OpenTable).
- Assigned tables to guests depending on party size, waiter/waitress availability.
- Worked with BOH and FOH team to make sure all plates were prepared and plated correctly.
Maitre D'
Casa Dani
New York, NY
12.2021 - 04.2022
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of Host team by assigning duties, work stations and responsibilities.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Answered phone calls, took and confirmed reservations, and used specialized software (OpenTable) to ensure accurate service.
Cashier
Urban Outfitters
New York, NY
09.2020 - 01.2021
- Greeted over 200 customers per day, maintained sales floor appearance and restocked and organized merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Liberal Arts And General Studies
Santa Rosa Junior College
Santa Rosa, CA 08.2019 - 06.2021
Skills
- Cash Handling
- Attention to Detail
- Creative Problem Solving
- Facilitate guestbooks in fine dining and casual restaurant settings
- Administrative support
- Bilingual in Spanish (read and write)
- Team Player
- High Volume Dining
- Highly efficient under pressure
- Extensive knowledge in POS systems (Resy and openTable)
references
- William Escher - Manager - Beer Baron - (650) 804-0238 Wescher@chandihospitality.com
- Sofia Canals - Manager - Casa Dani - (908) 494-8184 Sofia.canals@c3sbe.com
- Pil Lee - Manager - Hudson Clearwater - (718) 362-0071 Pill.rib.lee@gmail.com
Timeline
Host
Dudley's
03.2022 - Current
Maitre D'
Casa Dani
12.2021 - 04.2022
Host/Busser
Hudson Clearwater
09.2021 - 01.2022
Cashier
Urban Outfitters
09.2020 - 01.2021
Host/Expo
Beer Baron
03.2020 - 09.2021
Associate of Arts - Liberal Arts And General Studies
Santa Rosa Junior College
08.2019 - 06.2021