Irby Stephen Yates
Kimberly,AL
Summary
Proven leader and innovator, adept in strategic planning and business development, with a track record of boosting sales revenue by 15% annually at Nova-Tec Inc. Expert in customer relations and team leadership, I excel in driving performance and operational efficiency. Leveraged skills in sales management and relationship building to expand Nova-Tec without relying on loans.
Overview
15
15
years of professional experience
Work History
Owner of Nova-Tec Inc
Self Employed
09.2016 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Increased sales revenue by an average of 15% per year
- Increased number of employees
- Developed a stronger sales team along with operations team
- Organically increased operating capital with out any loans for capital
Operations Manager
Nova-Tec Inc
05.2009 - 09.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented a shift from C-Corporation to S-Corporation
- Implemented new accounting software for better financial tracking
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
MBA - Business Administration
University of Alabama At Birmingham
Birmingham, AL05.2014
Bachelor of Science - Business Administration
Auburn University-Montgomery
Montgomery, AL05.2009
Associate of Science - General Studies
Southern Union State Community College
Wadley, AL05.2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Strategic Planning
- Business Development
- Sales Leadership
- Sales management
- Team Leadership
- Customer Retention
- Budget Control
- Sales Tracking
Timeline
Owner of Nova-Tec Inc
Self Employed
09.2016 - Current
Operations Manager
Nova-Tec Inc
05.2009 - 09.2016
MBA - Business Administration
University of Alabama At Birmingham
Bachelor of Science - Business Administration
Auburn University-Montgomery
Associate of Science - General Studies
Southern Union State Community College
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