Irech Hill Souaia
Las Vegas,NV
Summary
Dynamic sales professional with extensive experience in dispensary operations, recognized for exceptional performance and customer education. Proven track record of consistently achieving sales targets while maintaining regulatory compliance. Expertise in inventory management and training, leveraging strong interpersonal skills to enhance customer satisfaction and product knowledge.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Sales Agent
REY LAS VEGAS
Las Vegas, NV
01.2025 - 03.2025
- Educated customers on product features and benefits, enhancing their purchase decisions.
- Managed customer service operations to improve overall shopping experience.
- Provided customer service at cash register, delivering prompt and accurate transaction processing.
- Cleaned and stocked shelves, ensuring organized store layout and product availability.
Sales Agent
RETAIL ENTERPRISES
Las Vegas, NV
08.2024 - 03.2025
- Worked as a retail and sales associate and consistently achieved sales targets.
- Delivered comprehensive customer service in retail environment, fostering customer loyalty and repeat business.
- Educated customers on CBD and hemp products, improving their product knowledge and satisfaction.
- Ensured cash drawer accuracy, maintaining balanced financial transactions and minimizing discrepancies.
Medical BudTender
Rise Dispensary
Hagerstown, MD
06.2023 - 01.2024
- Ranked top three sales associate for six consecutive months, reflecting consistent high performance.
- Recommended cannabis products and educated customers, enhancing their product knowledge and purchasing decisions.
- Created positive customer experiences through attentive service and expert product knowledge.
- Ensured adherence to state regulations, maintaining compliance across all operations.
Trainer
FedEx
Hagerstown, MD
11.2020 - 01.2024
- Coordinated training and development activities to improve staff skills and performance.
- Trained new hires to ensure operational readiness and smooth integration into the team.
- Unloaded over 10 trucks within four-hour shifts, lifting boxes up to 100 pounds.
- Utilized Cosmos Tracking System to streamline inventory management processes.
Director of Operations
Tom The Car Guy LLC
Frederick, MD
01.2015 - 03.2020
- Managed daily operations, overseeing personnel, purchasing, and administrative services to support seamless operational flow.
- Formulated policies to enhance management and administration functions, improving overall organizational effectiveness.
- Coordinated operations for public and private sector organizations across departments and locations to ensure alignment and efficiency.
- Advertised and marketed services for two dealerships, four mechanic shops, and one detail shop.
Education
Associate's Degree - Child Development
Montgomery College
Silver Spring, MD05.1999
High School Diploma - General High School Curriculum
Montgomery Blair High School
Silver Spring, MD06.1997
Some College (No Degree) - Criminal Justice Studies
University Of Maryland
College Park, MDSome College (No Degree) - Criminology
University Of Phoenix
Phoenix, AZSkills
- Marriott Resorts as a Sales Agent for over 4 years
- NIST as Sales Agent of Mass Weapons (firearms, bulletproof vest, etc) B2B with other government agencies
- Call Center Experience including, United HealthCare as a Provider Service Claims Specialist for over 5 years
- Emergency response coordination
- Dynamark Monitoring (CCTV) inbound and outbound Emergency Response for Fire Department, Police and Ambulance Services for over 1 year
- Government Employee including, NIH for Research and Development of new control diseases
- DOJ as a Peace Specialist OFF
References
Available on Request
Certification
Sheriff's Card - Las Vegas, NV
Timeline
Sales Agent
REY LAS VEGAS
01.2025 - 03.2025
Sales Agent
RETAIL ENTERPRISES
08.2024 - 03.2025
Medical BudTender
Rise Dispensary
06.2023 - 01.2024
Trainer
FedEx
11.2020 - 01.2024
Director of Operations
Tom The Car Guy LLC
01.2015 - 03.2020
Associate's Degree - Child Development
Montgomery College
High School Diploma - General High School Curriculum
Montgomery Blair High School
Some College (No Degree) - Criminal Justice Studies
University Of Maryland
Some College (No Degree) - Criminology
University Of Phoenix