Ireen Akter
Albany
Summary
Bilingual medical assistant with fluency in Bangali and Hindi. Expertise in specimen preparation, equipment calibration and venipuncture. Talented at making patients feel relaxed and cared for through clinical tasks with 4 year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insuranceIt will claims.Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excellent time management and communication skills.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Albany Medical Center Hospital
Albany
06.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Helped create a safe environment by following infection control policies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
Medical Assistant
Albany Obstetrics & Gynecology
Albany
02.2024 - 06.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Processed orders for medical supplies and lab equipment.
- Collected and processed laboratory specimens efficiently.
- Supported scheduling of appointments and follow-up visits for patients.
Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
New York
05.2023 - 01.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Collected and processed laboratory specimens efficiently.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
New York
05.2023 - 01.2024
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Collected samples from patients for laboratory testing purposes.
Patient Access Representative
Jamaica hospital medical center
Ozone Park
04.2022 - 11.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Obtained health, financial and religious information from patients at time of admission.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Interviewed patients and documented details to update and file paperwork.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Labeled patient samples, double-checking information for accuracy.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interacted with patients to gather and record data prior to blood draws.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Explained various admission forms and policies, acquiring signatures for consent.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
Patient Care Associate
Queens Hospital Center
New York
09.2021 - 04.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained clean and well-organized environment for client happiness and safety.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assessed patient needs and implemented activities and counseling to guide progress.
- Planned, prepared and served meals to 20 patients per shift according to patient dietary needs.
- Identified needs of patients and families and helped to address those needs through play or counseling.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
Temp Medical Assistant in Gastroenterology
Mount Sinai Doctors -white glove
Manhattan
04.2021 - 09.2021
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Scheduled appointments for patients via phone and in person.
- Helped residents achieve program goals and increase independence.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Measured patient peak flows to improve workflow efficiency.
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant-green Key Agency
Damien family health and rehabilitation center
Manhattan
02.2021 - 03.2021
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Measured patient peak flows to improve workflow efficiency.
- Organized charts, documents and supplies to maintain team productivity.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
Phelobotomiest
Bio Reference Medical Labs
Manhattan
11.2020 - 01.2021
- Labeled blood vials with critical information like time of collection, date and patient name.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Medical Assistant
Interventional Pain Management
New York
06.2020 - 11.2020
- Interviews patients, measures vital signs, and other pertinent information as required by department.
- Records information in patient's' medical record.
- Gathers appropriate documents and signatures necessary to assist the Clinician in making treatment decisions.
- Receives and records lab/radiological test results via telephone or computer and ensures that those results and related reports are with the patient’s medical record at the time of the patient’s visit.
- Prepares patients for the practitioners, and appropriate exams/procedures.
- Ensures that exam rooms are clean, stocked, and appropriately set up each day prior to rooming patients.
- Manages rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties.
- Contributes to team effort by accomplishing related results as needed.
- Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured patient peak flows to improve workflow efficiency.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Selected equipment for use in ultrasound setup according to specifications of examination.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Identified operational improvements to drive efficiency and quality of care.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for more than 20 patients per day.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collected forms, copied insurance card and coordinated patient information for billing and insurance processing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Printed and filed examination data records according to HIPAA patient standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Rochdale Obstetrics and Gynecology
New York
10.2019 - 04.2020
- Responsibled to prepare patients for examination by performing preliminary tests; taking blood pressure, weight, and temperature; promptly recording data in EHR and communicating patient concerns with physician.
- Secured patient information and maintains patient confidence by completing and safeguarding medical records.
- Completed diagnostic coding and procedure coding, and keeping patient information confidential.
- Assisted physicians with in-office procedures such as IUD insertions & removals, colposcopies, cryo freezings, vulvar biopsies, etc.
- Maintained safe, secure, and healthy work environment by following standards and procedures; complyed with legal regulations.
- Responsibled for handling of administrative duties that allowed doctor to focus on the health concerns of their patients.
- Maintained patient’s information into SOAP note, scans reports/labs into the patients’ chart for physician review.
- Responsibled to call patients to confirm appointment schedule and follow-up.
- Responsibled to inform physician of patient reschedules and no shows.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Assessed, documented and monitored vital signs for more than 40 patients per day.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Measured patient peak flows to improve workflow efficiency.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted back office patient processes to reduce customer wait time by approximately 30%.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Printed and filed examination data records according to HIPAA patient standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Medical Assistant Program -
Allen School of Health
New YorkHigh School Diploma -
B.C.I.C High School & College
DhakaSkills
- Biohazard waste disposal
- Proper storage procedures
- Tracking specimens
- Drawing blood
- Medical records maintenance
- Sharps disposal
- Stress management
- Therapeutic phlebotomy
- Sanitation and sterilization
- HIPAA
- Data entry
- Quality control
- Organizational skills
- Communication
- Data management
- Problem resolution
- Flexible
- Supervision
- Proper sterilization techniques
- Venipuncture and phlebotomy
- Understands medical procedures
- HIPAA compliance
- Bilingual in english,Bangla and Hindi
- Sterile technique
- Conversant in English, Bangali and Hindi
- Vital sign monitors
- Pulse volume recorder
- Fluent in english, Bangla and Hindi
- Certified in Basic Life Support (BLS)
- Team management and supervision
- Lab equipment setup
- EKG set up and monitoring
- Lab equipment calibration
- Stocking supplies
- Medical terminology in English
- Phlebotomy
- Respiratory equipment utilization
- Valid ny driver's license
- Patient scheduling
- Clinical training
- Healthcare expertise
- Infection control standards
- Sterilization techniques
- Medical device products and services
- Patient positioning understanding
- Appointment scheduling
- Appointment confirmation
- Medical filing
- Multitasking
- Team management
- Recording histories
- Friendly, positive attitude
- Organization
- Patient record management
- Care coordination
- Effective communication
- Team collaboration
- Time management
- Patient education
- Patient services
- Patient advocacy
- Medical charting
- Medical records management
- Vitals documentation
- Basic life support
- Information protection
Affiliations
I have experience with Emr system Practice fusion, Ecw and Epic.
Timeline
Patient Care Technician
Albany Medical Center Hospital
06.2024 - Current
Medical Assistant
Albany Obstetrics & Gynecology
02.2024 - 06.2024
Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
05.2023 - 01.2024
Medical Assistant
New York Presbyterian Brooklyn Methodist Hospital
05.2023 - 01.2024
Patient Access Representative
Jamaica hospital medical center
04.2022 - 11.2022
Patient Care Associate
Queens Hospital Center
09.2021 - 04.2022
Temp Medical Assistant in Gastroenterology
Mount Sinai Doctors -white glove
04.2021 - 09.2021
Medical Assistant-green Key Agency
Damien family health and rehabilitation center
02.2021 - 03.2021
Phelobotomiest
Bio Reference Medical Labs
11.2020 - 01.2021
Medical Assistant
Interventional Pain Management
06.2020 - 11.2020
Medical Assistant
Rochdale Obstetrics and Gynecology
10.2019 - 04.2020
Medical Assistant Program -
Allen School of Health
High School Diploma -
B.C.I.C High School & College