Janay Francis
Syracuse,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
WellNow Urgent Care
Syracuse, NY
11.2025 - Current
- Coordinated with healthcare providers to streamline communication regarding patient status and care plans.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Business Development Specialist
Great Lakes Honda City
Liverpool, NY
08.2023 - 07.2025
- Managed inbound and outbound communications to optimize customer engagement and satisfaction.
- Utilized CRM software to track leads and ensure follow-up on customer inquiries.
- Coordinated with sales team to facilitate seamless lead transfer and conversion processes.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Phlebotomist
CSL Plasma
Endwell, NY
07.2022 - 12.2022
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Public Safety Student Worker
SUNY Broome Community College
Binghamton, NY
02.2019 - 03.2022
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.
- Communicated with team members and building management via radio, telephones, computers and proprietary software.
Cashier
Target
Vestal, NY
11.2021 - 01.2022
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
Education
Some College (No Degree) -
SUNY Broome Community College
Binghamton, NYHigh School Diploma -
Charles W Baker High School
Baldwinsville, NY06-2019
Skills
- Sharps Disposal
- Manual and Finger Dexterity
- Sanitation and Sterilization
- Drawing Blood
- Biohazard Waste Disposal
Education and Training
other,other
Timeline
Patient Care Technician
WellNow Urgent Care
11.2025 - Current
Business Development Specialist
Great Lakes Honda City
08.2023 - 07.2025
Phlebotomist
CSL Plasma
07.2022 - 12.2022
Cashier
Target
11.2021 - 01.2022
Public Safety Student Worker
SUNY Broome Community College
02.2019 - 03.2022
Some College (No Degree) -
SUNY Broome Community College
High School Diploma -
Charles W Baker High School