Ireland O'Connell
Houston
Summary
Dynamic and compassionate professional with experience at Starbucks, excelling in customer service and teamwork. Proven ability to maintain organized environments and resolve issues effectively. Skilled in client advocacy and problem-solving, with a goal-oriented mindset that enhances team collaboration and event success. Committed to delivering positive experiences in every interaction.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Volunteer
Houston Food Bank
09.2023 - 02.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Barista
Starbucks
11.2018 - 10.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Intern
Child Protective Services
06.2013 - 08.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the foster system, applying learned concepts directly into relevant school and work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Social Work -
University of Houston
Houston, TX 08.2023 - 12.2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Quick learner
- Goal-oriented mindset
- Compassionate
- Client advocacy
Timeline
Volunteer
Houston Food Bank
09.2023 - 02.2025
Bachelor of Social Work -
University of Houston
08.2023 - 12.2025
Barista
Starbucks
11.2018 - 10.2019
Intern
Child Protective Services
06.2013 - 08.2013
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