Summary
Overview
Work History
Education
Skills
Early Education
References
Languages
Timeline
Generic

Ireland Stanley

Summary

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.

Overview

5
5
years of professional experience

Work History

Nutritions Aide

Fairview Hospital
01.2023 - 11.2023
  • Answered phones & took patients' meal orders
  • Completed card transactions.
  • Greeted customers and answered inquiries regarding menu items and diet restrictions.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.

Shift Supervisor

Starbucks
08.2021 - 10.2022
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Counted drawers at end of shift, counted safe, ran breaks, supported coworkers

Barista

Spyhouse Coffee
05.2023 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Controlled line and crowd with quick, efficient service.

Barista

Barnes & Noble
12.2022 - 04.2023
  • Followed cleaning guidelines while sanitizing the cafe.
  • Shelved books and issued new memberships.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Guest Service Worker

Kwik Trip
09.2019 - 01.2023
  • Completed cash and card sales on the register
  • Cleaned store and stocked products/inventory.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Barista

Tapestry Coffee
09.2022 - 12.2022
  • Cleaned and sanitized behind the bar and customer areas
  • Made suggestions for customers, completed food and drink orders, and completed online orders
  • Closed the store, counted drawer, stocked inventory.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

No Degree - Psychology

Normandale Community College
Minneapolis, MN
06.2025

No Degree - Philosophy

Minnesota State University - Mankato
Mankato, MN
05.2024

Skills

  • Reliable and Dependable
  • Employee Training
  • Staff Forecasting
  • Shop Opening and Closing
  • Team Collaboration
  • Food Delivery Oversight
  • Cash Drawer Balancing
  • Product displays
  • Point of sale operation
  • Espresso preparation

Early Education

1st - 9th grade I was enrolled in the Lakeville Area School District. I attended JFK Elementary and McGuire Middle School.

References

Kwik Trip:

Judy Newman, Manager

Phone: 952-758-3390

Barnes & Noble:

Chelsea Winters, Senior Bookseller

Phone: 812-701-8827

Languages

German
Elementary

Timeline

Barista

Spyhouse Coffee
05.2023 - Current

Nutritions Aide

Fairview Hospital
01.2023 - 11.2023

Barista

Barnes & Noble
12.2022 - 04.2023

Barista

Tapestry Coffee
09.2022 - 12.2022

Shift Supervisor

Starbucks
08.2021 - 10.2022

Guest Service Worker

Kwik Trip
09.2019 - 01.2023

No Degree - Psychology

Normandale Community College

No Degree - Philosophy

Minnesota State University - Mankato

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Ireland Stanley