Irelyn Donnell
Clermont,FL
Summary
Dedicated professional with a strong work ethic and exceptional guest relations skills, honed at Tidal Wave Auto Spa. Proven ability to enhance customer satisfaction through effective complaint resolution and a commitment to cleanliness and safety. Recognized for fostering teamwork and maintaining a positive work environment, contributing to increased repeat visits.
Overview
5
5
years of professional experience
Work History
Wash Attendant
Tidal Wave Auto Spa
08.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Utilized strong interpersonal skills to establish rapport with guests.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
Team Member
GoodWill
09.2023 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Crew Member
Culvers
08.2020 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
East Ridge High School
Clermont06-2020
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Guest relations
- Cleaning procedures
- Complaint resolution
- Initiative and Self-motivation
- Supply restocking
- Incident reporting
- Customer request handling
Timeline
Wash Attendant
Tidal Wave Auto Spa
08.2024 - Current
Team Member
GoodWill
09.2023 - 09.2024
Crew Member
Culvers
08.2020 - 11.2023
High School Diploma -
East Ridge High School
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