Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

IRENE AGUERO

KERMAN
IRENE AGUERO

Summary

Service-oriented professional with strong track record in administrative support, adept at streamlining operations and enhancing customer satisfaction. Known for effective team collaboration, problem-solving, and adaptability in dynamic environments. Expertise in managing schedules, coordinating service requests, and maintaining accurate records. Valued for reliability, organizational skills, and results-driven approach.

Overview

19
years of professional experience

Work History

Toyota Of Pharr

Service Administrator
10.2012 - 02.2025

Job overview

  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
  • Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
  • Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Completed bi-weekly payroll for [Number] employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Walmart

Customer Service Representative
07.2006 - 01.2012

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Kaplan College
McAllen, TX

Associate of Applied Science from Computer Science
05-2008

Skills

  • Policy enforcement
  • Incident management
  • Organizational expertise
  • Asset management
  • Data entry
  • Complaint handling
  • Meeting deadlines
  • Data management
  • Account management
  • Interdepartmental communication
  • Corporate policies
  • Front office administration

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Service Administrator

Toyota Of Pharr
10.2012 - 02.2025

Customer Service Representative

Walmart
07.2006 - 01.2012

Kaplan College

Associate of Applied Science from Computer Science

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