Irene Apreza
Everett
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
International Flight Attendant
Omni Air International Inc.
09.2022 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
Front End Team Member
Costco
04.2022 - 08.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Helped customers complete purchases, locate items, and join reward programs.
Barista
Starbucks
11.2017 - 03.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Henry M Jackson Highscool
Mill Creek, WA06-2018
Skills
- Proficient in Both Verbal and Written Communication
- Sociable Nature
- Food and beverage service
- Beverage preparation
- Safe food handling practices
- Adaptable and flexible
Timeline
International Flight Attendant
Omni Air International Inc.
09.2022 - Current
Front End Team Member
Costco
04.2022 - 08.2022
Barista
Starbucks
11.2017 - 03.2021
High School Diploma -
Henry M Jackson Highscool
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