IRENE CORNELL
SANFORD
Summary
I came up in Fedex as a package handler,then got promoted to Quality Assurance.I have been with the company for ten plus years striving to better myself as well as the customer experience.I am able to complete tasks with little or no supervision while succeeding at training my fellow empoyees to always put ourself in the customers place when handling their items. To follow process and foremost always deliver the Greatest experience we can give. I am able to set appointments ,change addresses speak with Contractors,BCs and Drivers to give the Customer'sthe utmost attention and meet their needs.
Dedicated Senior Administrative Associate with a proven track record in enhancing client experiences and delivering exceptional customer service. Skilled in project coordination and process improvement, ensuring efficient operations and client satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Administrative Associate
FedEx
2011.02 - Current
- Expertly coordinated logistics for functions both within and outside of organization.
- Acted as backup for other employees of same title by providing support where needed and adapting to requirements of department.
- Coordinated trainings for new team members, overseeing onboarding details.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- provide the perfect experience for our clients to ensure delivery of their packages.
- performed general receptionist duties such answer phones and return emails in a professional and timely manner,set appointments for delivery of certain packages
- performed address corrections and repacking of packages to ensure customer satisfaction.
Education
Hostos Community College of The City University of New York
The Bronx, NYGED -
Washington Irving H.S
N.y.c.n.y.Skills
- I am very organized, learn quickly ,am able to think on my own with little or no supervision,very friendly and well liked by fellow employees and my peers I am very punctual,and have a positive attitude whether it applies to learning or teaching my fellow employees I am eager to learn new aspects of my job as well as the new concepts my job has to offer in regards to bettering the experience our clients will have I am fully capable of taking charge of a project and seeing it through to its fruition
- High-level multitasking
Timeline
Senior Administrative Associate
FedEx
2011.02 - Current
Hostos Community College of The City University of New York
GED -
Washington Irving H.S