Irene Espino
McKinney,TX
Summary
Compassionate Medical Assistant with extensive experience supporting physicians and managing patient care and administrative tasks with precision. Expertise in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Proven track record of enhancing patient satisfaction through effective communication, empathy, and bilingual translation skills. Contributed to streamlining clinical processes, resulting in improved patient flow and enhanced care delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Academic Counselor
Liberty University Online
Lynchburg, VA
08.2025 - Current
- Provided academic guidance to students, ensuring alignment with educational goals and institutional policies.
- Developed individualized academic plans, addressing unique student needs and fostering academic success.
- Facilitated workshops on academic resources, enhancing student knowledge of support services available.
- Advised on course selection and registration processes, streamlining enrollment for diverse student populations.
- Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
- Advised students on educational, career and social opportunities.
Medical Assistant Front and Back Office
DreamWork Infusion and Wellness center
McKinney, US
09.2022 - 10.2024
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtain prior authorization on procedures and services for infusions
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Provided assistance to medical staff in performing minor surgical procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Start IV and remove IV work up
- TMS clinical Tech
- Ketamine/Spravato
- Educated patients about medications, procedures and physician's instructions.
- Handled general office duties to support administrative staff during peak hours.
- Filed insurance claims forms in accordance with applicable regulations.
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered injections, medications and treatments as directed by the physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Administered patient care, including vital signs monitoring and health history documentation.
- Assisted in the preparation and administration of infusion therapies under physician supervision.
MEDICAL ASSISTANT
GI ALLIANCE
Dallas, US
09.2020 - 09.2022
- Bilingual Translator
- Up to date with EMR| familiar with eClinicalWorks, MedEvolve, iMedicware, Medflow, Ggastro and Epic
- Rooming patients and taking their vitals
- Occasionally administering injections
- Assisting the provider with the patients for minor in office procedures
- E-Scribing/Calling in medications to patient pharmacy
- Obtaining prior Authorizations for patients medications, Diagnostic imaging and infusions
- Processing referrals for specialist visits
- Customer service
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Organized patient charts before each day's clinic sessions began.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Explained treatment procedures and physicians' instructions.
EXPERIENCED MEDICAL ASSISTANT
DALLAS SLEEP
04.2019 - 08.2020
- Bilingual Translator
- Up to date with EMR| familiar with eClinicalWorks, MedEvolve, iMedicware and Medflow
- Organized patient charts before each day's clinic sessions began.
- Cleaned and maintained medical equipment following procedures and standards.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Rooming patients and taking their vitals
- Assisting the provider with the patients
- Calling in medications to the pharmacy
- Sending out prescriptions for patient to get there supplies/devices
- Getting prior authorizations for patients who need Sleep studies
- Customer service
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
BILLING COORDINATOR
KEY WHITMAN EYE CENTER
03.2015 - 04.2019
- Bilingual Translator
- Post controls as they come day by day
- Making sure everything is done in a timely manner and done by the end of the month accordingly to closing day
- I also check in/out patients when needed and scheduling appointments
- Verify insurance when needed
- Up to date with EMR| MedEvolve, iMedicware and Medflow
- Checked claims coding for accuracy with ICD-10 standards.
- Completed documentation, reports and spreadsheets of financial information.
- Gathered information to produce accounts payable reports for review.
- Reviewed past due accounts and contacted customers for payment arrangements.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Input details into accounts and tracked payments.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Coordinated patient billing processes, ensuring accuracy and compliance with healthcare regulations.
- Managed insurance claims submissions, reducing processing time and enhancing revenue cycle efficiency.
RECEPTIONIST
GARLAND EYE ASSOCIATES
Garland, US
07.2011 - 03.2015
- Bilingual Translator
- Check in/out patients
- Insurance verification
- Answering phones, Scheduling appointments
- Getting paperwork ready for Cataract surgeries
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated and recorded customer or client information to maintain accounts.
RECEPTIONIST
20/20 EYECARE
07.2007 - 07.2011
- Bilingual Translator
- Check in/out patients
- Insurance verification
- Filing charts
- Scheduling appointments
Education
High school diploma -
GARLAND HIGH SCHOOL
06.2010
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05.2027
Skills
- Clerical support expertise
- Proficient in verbal and written communication
- Effective time management
- Direct patient support
- Administrative support
- Patient care coordination
- Insurance eligibility verification
- Fluent bilingual translator
- Clinical office coordination
- Team collaboration
- Student support initiatives
Certification
BLS/CPR
References
- Jazmin Camarena, (214) 466-3946
- Patrice Wilson, (214) 290-5073
Timeline
Academic Counselor
Liberty University Online
08.2025 - Current
Medical Assistant Front and Back Office
DreamWork Infusion and Wellness center
09.2022 - 10.2024
MEDICAL ASSISTANT
GI ALLIANCE
09.2020 - 09.2022
EXPERIENCED MEDICAL ASSISTANT
DALLAS SLEEP
04.2019 - 08.2020
BILLING COORDINATOR
KEY WHITMAN EYE CENTER
03.2015 - 04.2019
RECEPTIONIST
GARLAND EYE ASSOCIATES
07.2011 - 03.2015
RECEPTIONIST
20/20 EYECARE
07.2007 - 07.2011
High school diploma -
GARLAND HIGH SCHOOL
Bachelor of Science - Psychology
Liberty University