Summary
Overview
Work History
Education
Skills
Conversational Italian
Languages
Timeline
Generic

Irene Filippi

Wayne,NJ

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience

Work History

Director, Strategic Intelligence Services

Interpublic Group Of Companies Inc.
02.2021 - 03.2024
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Reported issues to higher management with great detail.
  • Raised property accuracy and accountability by creating new automated tracking method.

Strategic Intelligence Analyst

Interpublic Group Of Companies Inc.
01.2012 - 02.2021
  • Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
  • Contributed to the development of organizational policy regarding intelligence collection, analysis, dissemination, and storage procedures.
  • Assisted in development of intelligence strategies and policies to support operations.
  • Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.

Project Director

Interpublic Group Of Companies Inc.
07.1995 - 01.2011
  • Monitored project progress, identified risks and took corrective action as needed.
  • Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.

Information Specialist

Bernard Hodes Advertising
04.1992 - 07.1995
  • Confirmed appointments, communicated with clients, and updated client records.
  • Achieved client confidence and protected operations by keeping information confidential.
  • Collaborated with IT department to develop custom web applications, increasing efficiency in information retrieval tasks.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Master of Science - Library And Information Science

Pratt Institute
Brooklyn, NY

Bachelor of Arts - Russian Area Studies

Drew University
Madison, NJ

Skills

Proficient searcher of Nexis, Euromonitor, Insider Intelligence, D&B Products, GLobalData, Ebsco, IBISWorld and Refinitiv Knowledgable with Microsoft suite

Business growth, e-commerce strategy, AI

Conversational Italian

Ability to communicate on a non-business level in Italian.

Languages

English
Native or Bilingual

Timeline

Director, Strategic Intelligence Services

Interpublic Group Of Companies Inc.
02.2021 - 03.2024

Strategic Intelligence Analyst

Interpublic Group Of Companies Inc.
01.2012 - 02.2021

Project Director

Interpublic Group Of Companies Inc.
07.1995 - 01.2011

Information Specialist

Bernard Hodes Advertising
04.1992 - 07.1995

Master of Science - Library And Information Science

Pratt Institute

Bachelor of Arts - Russian Area Studies

Drew University
Irene Filippi