Irene Frankel
Los Angeles,CA
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Track record of maintaining accuracy and resolving conflicts smoothly. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Smart and Final
West Hollywood, CA
08.2024 - 04.2025
- Part-time Cashier supporting all store operations by playing a supportive and meaningful role to customers, management and team members by:
- Providing customer focused service by interacting with customers in a warm and friendly manner
- Offering friendly, knowledgeable, efficient and courteous assistance to customers by providing them with current store and product information
- Read and comprehend instructions, product labels, pricing codes, shelf tags, correspondence and memos
- Accurately performing cashier duties – receiving payment from customers and making change or processing check/charge/debit transactions with precision using product pricing codes, shelf tags
- Processing cash and/or credit/debit card refunds
- When requested, arranging for customer assistance to their vehicles
- Recording lost/damaged goods and store supplies using appropriate tools
- Cleaning cash register area throughout shift and at closing time
- Consistently demonstrating and upholding company-wide professional standards to provide exceptional customer service
Seasonal Retail Cashier and Sales Associate
Ross Stores
Beverly Connection, Los Angeles, CA
08.2023 - 10.2023
- Part-time Seasonal Retail Cashier and Sales Associate in one of the busiest store locations. Always delivering fast and friendly customer service by assisting customers; maintaining a neat, organized, and clean sales floor and dressing room and supporting the management team with day-to-day store operations such as:
- Happily Assisting customers in the dressing room
- Eagerly assisting customers in locating merchandise when needed
- Enthusiastically assisting customers with product queries
- Efficiently ringing up sales at registers and bagging merchandise
- Assisting in floor moves, merchandising, display maintenance and housekeeping
- Performing other tasks as assigned by the manager from time to time
- Consistently demonstrating and upholding company-wide professional standards to provide exceptional customer service
Seasonal Retail Cashier and Sales Floor Support Associate
Nordstrom Rack
Beverly Connection, Los Angeles, CA
10.2022 - 01.2023
- Part-time Seasonal Retail Cashier and Sales Floor Support in a fast-paced, high-energy environment. Always ready to provide the customer with the highest level of customer service to ensure return patronage by:
- Ensuring a quick, easy and fun experience while helping them uncover the great deals they came to find
- Creating a smooth fitting room experience by greeting customers and taking them to their fitting room
- Sorting and returning clothing from the fitting room to the appropriate department/location on the floor
- Consistently sharing my love of fashion and often telling customers about upcoming events, Nordstrom gift cards, Nordstrom Rewards program and mailing list
- Assisting with keeping the fitting room organized, ensuring all merchandise was properly hung and accurately ticketed
- Enthusiastically working with the team to ensure the sales floor was always “runway ready” through re-merchandising and straightening racks throughout the day
- Consistently demonstrating and upholding company-wide professional standards to provide exceptional customer service
Seasonal Retail Cashier and Sales Associate
World Market
Los Angeles
10.2019 - 01.2020
- Part-time Seasonal Retail Cashier and Sales Associate during two extremely busy holiday seasons. Worked efficiently and enthusiastically alone and with other team members to provide an exceptional customer experience to build positive, lasting customer relationships and ongoing customer loyalty. Proven ability to operate all POS equipment. Completed all cashier, sales floor, stocking and closing duties including:
- Always providing excellent customer service with a smile
- Enthusiastically greeting customers at the door and assisting customers with product queries
- Efficiently ringing up sales, returns and bagging merchandise
- Cleaning and remerchandising during shift and at closing time
- Consistently demonstrating and upholding company-wide professional standards to provide exceptional customer service
Education
Associate of Arts - Liberal Studies with a concentration in Business and Management
Antioch University
Marina Del ReySkills
- Exceptional customer service
- Dedicated work ethic
- Consistent reliability
- Effective multitasking
- Proficient in cash handling
- POS efficiency
- Clear and concise communication
- Professional demeanor
- Collaborative teamwork
- Guest support and assistance
- Strategic decision making
- Inventory replenishment
- Work ethic and integrity
Certification
- California Food Handlers Training - April, 2024
Hobbies and Interests
Musical Theater
Gardening
International Travel
Reading
Jazz Music
Swing Dancing
ADDITIONAL EXPERIENCE
- Executive Administrative Assistant | JP Morgan Chase, Los Angeles
- Administrative Assistant | Dimensional Funds, Inc., Los Angeles
- Executive Secretary to the CEO | Jewish Vocational Services, Los Angeles
Timeline
Cashier
Smart and Final
08.2024 - 04.2025
Seasonal Retail Cashier and Sales Associate
Ross Stores
08.2023 - 10.2023
Seasonal Retail Cashier and Sales Floor Support Associate
Nordstrom Rack
10.2022 - 01.2023
Seasonal Retail Cashier and Sales Associate
World Market
10.2019 - 01.2020
Associate of Arts - Liberal Studies with a concentration in Business and Management
Antioch University