Summary
Work History
Education
Skills
Languages
Timeline
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Irene Jacquez

El Paso,TX

Summary

Proven team player and skilled housekeeper, I excelled at La Quinta, enhancing guest satisfaction through meticulous cleaning and organization. Leveraging customer service excellence, I adeptly handled escalated calls at Conduent, boosting loyalty. My keen attention to detail and ability to thrive under pressure have consistently contributed to my employers' success, showcasing a blend of hard and soft skills.

Work History

Housekeeper

La Quinta
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

Customer Service Representative

Conduent
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Groomer

Bibis Pet Grooming
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
  • Mentored new groomers to enhance their skills and acclimate them to the salon environment.

Cashier

Kmart, Sears Holding
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cashier

Wal Mart Distribution Center 6021

Customerservoce

Alorica
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Sales Associate

Aarons Furniture Store
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

Education

Basics -

Riverside High School
El Paso, TX

Estetics - Esthetician

Milan Institute of Cosmetology
El Paso, TX
12.2020

Texas - Buisness

International Buisness College
El Paso
08.2003

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper

La Quinta

Customer Service Representative

Conduent

Groomer

Bibis Pet Grooming

Cashier

Kmart, Sears Holding

Cashier

Wal Mart Distribution Center 6021

Customerservoce

Alorica

Sales Associate

Aarons Furniture Store

Basics -

Riverside High School

Estetics - Esthetician

Milan Institute of Cosmetology

Texas - Buisness

International Buisness College

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Irene Jacquez