Irene Licon
Odessa,TX
Summary
A dedicated and reliable individual with a drive to exceed expectations and extensive experience in hospitality management. Proven record of success in managing and leading large teams. Adept at cultivating and maintaining strong relationships with business partners and customers. Seeking to leverage skills and knowledge to contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Midland, TX
05.2025 - Current
- Delivered exceptional customer service in high-pressure dining environments.
- Managed cash handling and processing of payments efficiently and accurately.
- Developed strong relationships with regular customers, enhancing loyalty and retention rates.
- Trained new servers on menu knowledge and customer engagement techniques.
Operations Coordinator
Haven National Title
Odessa, TX
06.2026 - 07.2026
- Handled incoming calls to facilitate customer inquiries and support services.
- Coordinated title processes to ensure compliance with industry regulations and company standards.
- Managed documentation workflow, ensuring timely processing of title.
- Organized and confirmed appointments for buyer and seller closings, ensuring client satisfaction.
Sales Representative
Standard Sales
Odessa, TX
11.2023 - 10.2025
- Leveraged persuasive communication techniques to close deals, enhancing customer satisfaction and loyalty.
- Cultivated strong customer relationships and networks within sales territory, driving repeat business and referrals.
- Managed customer accounts, ensuring accurate product availability and pricing information to facilitate informed purchasing decisions.
- Arranged and displayed merchandise to promote sales.
Service/Bar Manager
Bubba's 33
Odessa, TX
12.2021 - 11.2023
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques and training methods.
- Enforced state liquor regulations to maintain a positive and safe atmosphere for customers.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
- Worked closely with purchasing and production to maintain quality and on-hand inventory levels.
Bartender
Bubba's 33
Odessa, TX
10.2019 - 12.2021
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Completed POS transactions, returning currency, coins, and payment cards to patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Administrative Assistant
RK Supply
Midland, TX
03.2019 - 04.2020
- Maintained organized filing system, ensuring confidentiality of sensitive information.
- Facilitated communication between different departments within the organization.
- Maintained files and filing, keeping sensitive information confidential.
- Maintained data for MTR's
- Facilitated interdepartmental communication, enhancing collaboration and workflow.
Shift Supervisor
Starbucks
Odessa, TX
10.2017 - 03.2019
- Managed store closing and opening procedures, inventory control, customer service, and other operational tasks.
- Held team members accountable during shifts by effectively coaching them to improve performance.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
- Complied with company standards and policies, setting an example for team members.
Education
Business Administration A.A -
Odessa College
Odessa, TX12.2028
GED -
Odessa College
Odessa, TX12.2018
Skills
- 10 Key Proficiency
- Typing ability 50 wpm
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Outlook
- NetSuite ERP System
- Aloha/Net System
- Qualia System
Certification
- Licensed Life Insurance Agent - August 2025- Current
Licensed in the states of Texas, Michigan, and Virginia
- Anti-Money Laundering
Timeline
Operations Coordinator
Haven National Title
06.2026 - 07.2026
Server
Texas Roadhouse
05.2025 - Current
Sales Representative
Standard Sales
11.2023 - 10.2025
Service/Bar Manager
Bubba's 33
12.2021 - 11.2023
Bartender
Bubba's 33
10.2019 - 12.2021
Administrative Assistant
RK Supply
03.2019 - 04.2020
Shift Supervisor
Starbucks
10.2017 - 03.2019
Business Administration A.A -
Odessa College
GED -
Odessa College