Irene Martinez
Olive Garden Restaurant
FRIENDSWOOD,TX
1
Certification
3
years of professional experience
Motivated and compassionate CNA-certified healthcare professional with hands-on clinical experience and a strong background in customer service and leadership. Skilled in providing compassionate patient care, communicating efficiently with others, and working in fast paced environments. Eager to apply healthcare knowledge and clinical training while continuing to grow my skills.
Work History
To-Go Specialist
4 Months- Managed to-go order preparation and packaging, ensuring quality and presentation standards.
- Collaborated with kitchen staff to streamline order fulfillment processes, enhancing efficiency.
- Trained new team members on to-go procedures and best practices for customer service.
- Maintained cleanliness and organization of the to-go station, promoting a safe work environment.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Team Leader
2 Years 4 Months- Trained and mentored team members, fostering a collaborative work environment.
- Implemented efficiency improvements in workflow processes, enhancing team productivity.
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Developed and maintained schedules for staff to optimize labor resources effectively.
- Resolved customer complaints promptly, providing solutions that improved satisfaction rates.
- Conducted performance evaluations for team members, identifying development opportunities.
- Empowered team members by delegating responsibilities.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
High School Diploma
- Remarkable Futures Scholarship recipient Irene Martinez
- Completed AP course in numerous classes
- Healthcare course work
- Music Honor Society Member
- Extracurricular Activities: Band, Co captain, Section leader.
Skills
Compassionate care
Patient & Family Communication
Goal oriented
Rapid learner
Proactive
Sanitation/Hand hygiene/Infection control
Working in fast paced environments
Collaborative teamwork
Effective time management
Effective communication
Leadership
Employee training
Professionalism
Medical Terminology
Certification
- CNA - Certified Nurse Assistant- 4/26
- BLS - Renewed 6/26
- PT - Phlebotomy Technician- 9/26
Timeline
To-Go Specialist
Olive Garden Restaurant
04.2026 - CurrentRead More
Team Leader
Chick-fil-A
12.2023 - 04.2026Read More
Clear Brook High School
High School Diploma
Read More