IRENE Medina
Federal Way,WA
Summary
Seeking to obtain a position where I can contribute to the team and company by way of my strong work ethic, as well as my outstanding customer service and customer care skills.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
Starkey
10.2022 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Communicated with patients, insurance companies, L&I/workers comp entities and providers through phone calls, emails and office drives concerning formularies, insurance coverage, etc.
- Maintained patient databases and enforced adherence with HIPAA regulations to maintain compliance.
- Trained all new employees on electronic records management systems, filing, phone etiquette and other office duties.
- Received, recorded and filed medical payments by check, cash, and credit card, as well as performing deposit reconciliations.
- Maintained all supply levels, closely monitoring and replenishing inventory placing stock orders.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Audiotech Duties including: seeing patients for hearing aid troubleshoots, cleaning and maintenance appointments. Connecting with Telehealth Audiologists for extensive programming/troubleshoot appointments.
Life Insurance Agent
American Income Life Insurance Company
06.2022 - 10.2022
- Maintained high standards of customer service by building relationships with clients.
- Generated leads through cold-calling, networking and other outreach methods.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans.
- Analyzed customers financial situations to recommend appropriate life insurance policies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Customer Service Representative
Homecare Products Dba EZ-ACCESS
11.2019 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with a warm and professional attitude concerning questions, orders, processing payments, product technical support, etc.
- Designed and processed orders for intricate modular ramp configurations, both residentially and commercially.
- Managed customer accounts, developed client relationships and promoted sales.
- Managing on average 100+ daily emails, inbound calls, and outbound calls.
- Performed data entry for shipments, orders and customer information.
- Coordinated shipping parcel and freight, handled shipping issues and order inquiries with logistics.
- Handled accounting issues and credit inquiries
- Trained new personnel regarding company operations, policies and services.
Medical Receptionist
Babich Chiropractic
07.2018 - 10.2019
- Supported office staff and operational requirements with administrative tasks - in an extremely high paced, walk-in clinic environment.
- Displayed friendly, outgoing, and welcoming behavior to create warm, inviting atmosphere for guests.
- Kept waiting room, exam rooms, restrooms and employee break rooms neat and organized; sanitizing and organizing.
- Coordinated patient scheduling for multiple doctors, administrative patient intakes with case histories, insurance information and mandated forms (check-in), check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Shift Manager
Pizza Hut
09.2017 - 07.2018
- My overall responsibility is independently assuring order, speed and accuracy in all aspects of the restaurant - under pressure in a fast paced environment.
- Handling, counting and preparing money for tills, bank deposits, driver banks, and safe audits
- Preparing and placing food/business orders
- Managing technology/hardware
- Tracking daily costs and revenue/labor and adjusting accordingly
- Clerical work in the form of filing, typing, printing, faxing, phone etiquette, emailing, scheduling employees, etc
- Kept employees operating productively and working on task to meet business and customer needs.
- All Cashier/Cook duties.
Cashier/Cook
Pizza Hut
11.2016 - 09.2017
- Responsibilities included maintaining food safety and sanitation standards., working each station of the kitchen, working with customers over the phone, and in person as a cashier/CSR
Cashier
Aviash Dollar Plus
04.2016 - 08.2016
- Operated cash register for cash, check, and credit card transactions. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Thomas Jefferson
Auburn, WA06.2017
Skills
- Microsoft Office, Windows Applications, Copiers/printers/scanners
- Phone and email etiquette - Clear oral and written communication
- Office management
- Customer service
- HIPAA compliance, Electronic health records
- Training and coaching
- Extremely technologically inclined
- Mathematically Skilled
- Strong organization, extremely detail orientated
- Communicative
- Team player
Activities
Keynote Speaker, Communities In Schools of Washington Annual Fundraiser and Auction, 03/05/15
Timeline
Patient Services Coordinator
Starkey
10.2022 - Current
Life Insurance Agent
American Income Life Insurance Company
06.2022 - 10.2022
Customer Service Representative
Homecare Products Dba EZ-ACCESS
11.2019 - 06.2022
Medical Receptionist
Babich Chiropractic
07.2018 - 10.2019
Shift Manager
Pizza Hut
09.2017 - 07.2018
Cashier/Cook
Pizza Hut
11.2016 - 09.2017
Cashier
Aviash Dollar Plus
04.2016 - 08.2016
High School Diploma -
Thomas Jefferson
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