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Seeking a position where I can utilize my previous experience while providing excellent customer service with an opportunity for professional growth.
Knowledgeable and dedicated customer service professional with extensive experience in Med-Legal and Advertising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

     Adept at bilingual communication and customer service, I excelled at Instaguard Security Services by enhancing customer satisfaction and loyalty through empathetic resolution of conflicts and proficient Spanish translation. My collaborative spirit and problem-solving skills contributed to team success, achieving top performance metrics and fostering positive client relationships.          Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem-solving skills in Customer Service role.          Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.          Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.          Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.          Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.          Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.     

Driven MetLife Dental Approver II with a proven track record in enhancing claim denial resolution and fostering patient satisfaction. Excelled in optimizing workflows and training staff, leveraging strengths in problem-solving and bilingual communication. Demonstrated expertise in claims evaluation and customer support, ensuring compliance and efficiency in high-pressure environments. Focused Translator with highly developed understanding of Spanish language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over 15 years of related expertise.

Dedicated bilingual customer service representative with a strong track record of delivering exceptional support and resolving issues efficiently. Expertise in enhancing client satisfaction through effective communication and problem-solving skills, ensuring positive interactions in dynamic environments. Committed to teamwork and adaptability while consistently meeting the evolving needs of customers and maintaining high standards of service. Proven ability to thrive in fast-paced settings, adept at managing inquiries, addressing concerns, and facilitating smooth operations for an optimal customer experience.

IRENE MORENO

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Package Handler

Stocker

Sandwich Artist

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High School Diploma -

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Carpenter

Stocker

Package Handler

Sandwich Artist

High School Diploma -

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