Irene Mwanga
San Antonio,TX
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history of 4 years of experience in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with clients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
Work History
Coordinating Nurse
International SOS
08.2023 - 03.2024
- Counseled approximately 10 patients via telephone according to established guidelines and protocols, advising on case specific plans of care and provider referrals
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans
- Obtained case history and gathered triage information to determine appropriate avenue for care internationally
- Enhanced client satisfaction by efficiently prioritizing and addressing urgent medical concerns in timely manner
- Supported medical team in responding to medical queries from clients' employees who were on business travel and expatriates
- Worked closely with operational team to ensure effective management of medical cases, requests for assistance, medical transportation and evacuation of critical clients
- Collaborated with local and international multidisciplinary teams to develop individualized case plans for high-risk or complex patients
Assistant Charge Nurse (Private Interdisciplinary Ward)
Marienhaus Klinikum Mainz
04.2022 - 07.2023
- Evaluated 1 staff performance regularly, providing constructive feedback for continuous improvement
- Promoted positive work environment by fostering teamwork and collaboration among nursing staff members
- Served as liaison between patients, families, and health professionals, addressing concerns promptly and professionally
- Provided assistance to Charge Nurse in supervision of 12 staff nurses
- Collaborated with multidisciplinary teams to optimize patient care and streamline processes
- Participated in quality improvement initiatives aimed at optimizing clinical processes for better patient experiences
Staff Nurse (Centre of Lung and Thoracic Surgery)
Marienhaus Klinikum Mainz
10.2020 - 03.2022
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Coordinated and implemented patient care plan for a floor with up to 40 beds
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention
- Managed patients recovering from admission to discharge and from medical or surgical procedures
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Educated patients/families on health care needs, conditions and options
- Promoted a safe clinical environment by adhering to infection control guidelines and maintaining proper hygiene standards
Intern BSc. Nursing and Healthcare Management
Marienhaus Klinikum Mainz
02.2021 - 03.2021
- Gained valuable experience overshadowing within management, leadership, communication, quality control and project management departments, applying learned concepts directly into relevant work situations
- Facilitated successful completion of COVID Vaccination rally from concept to launch, leading to vaccination of approximately 500 staff
Student Nurse Preceptee
Marienhaus Klinikum Mainz
10.2017 - 09.2020
- Assigned to various clinical and non-clinical settings during nursing school including: ED, EMS, Anesthesia, Acute cardiac ward, Med-surg, Labour and delivery ward, NICU, In-Patient psychiatric ward, Hospice care, Long term and home health care
- Participated in hands-on clinical training under supervision of experienced nursing professionals to refine practical skills
Voluntary Work at a Private Medical Surgical Ward
Universitaet Klinikum Mainz
02.2017 - 07.2017
- Volunteered as an unlicensed assisting personal and assisted patients in activities of daily living, attended to patients needs and served foods and drinks
Intern BA Criminology, Security and Investigations Department
Nairobi City Water and Sewerage Company
08.2014 - 05.2015
- Conducted investigations and interrogation of suspects involved in embezzlement of company funds and bribing clients
- Prepared project presentations and reports to assist senior staff
- Proved successful working within tight deadlines and a fast-paced environment
- Performed inspections of dams and water pipelines on safety and hygiene
- Attended to customer complaints while using critical thinking to break down problems, evaluate solutions and make decisions
- Planned and installed security cameras in a new branch and assessed the company's security systems and visitors' protocol
Secretary
Marsh Consultants
10.2011 - 03.2012
- Scheduled appointments and conducted follow-up calls to clients
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Managed incoming calls and email correspondence and handled incoming and outgoing mail and faxes
- Organized and prepared business travel documents
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts
- Maintained office supplies inventory by checking stock and ordering new supplies
Education
Bachelor's - Nursing Sciences, Business Administration (BSc. in Health Care and Nursing)
Catholic University of Applied Sciences
Germany06.2022
Associate - State-licensed general Nurse
State-licensed Nursing School
Germany09.2020
Bachelor's - Criminology (BA in Criminology)
Masinde Muliro University of Science And Technology
Kenya12.2015
High school or equivalent -
Public High School
Kenya12.2010
Other -
Primary School
Kenya12.2006
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Fluent in English, Swahili, and advanced level in German
- Effective communication, social perceptiveness, and problem-solving skills
- Positive work ethics, teamwork, and fast learner
- Clinical judgment
- Case Management
- Nursing staff leadership
Timeline
Coordinating Nurse
International SOS
08.2023 - 03.2024
Assistant Charge Nurse (Private Interdisciplinary Ward)
Marienhaus Klinikum Mainz
04.2022 - 07.2023
Intern BSc. Nursing and Healthcare Management
Marienhaus Klinikum Mainz
02.2021 - 03.2021
Staff Nurse (Centre of Lung and Thoracic Surgery)
Marienhaus Klinikum Mainz
10.2020 - 03.2022
Student Nurse Preceptee
Marienhaus Klinikum Mainz
10.2017 - 09.2020
Voluntary Work at a Private Medical Surgical Ward
Universitaet Klinikum Mainz
02.2017 - 07.2017
Intern BA Criminology, Security and Investigations Department
Nairobi City Water and Sewerage Company
08.2014 - 05.2015
Secretary
Marsh Consultants
10.2011 - 03.2012
Bachelor's - Nursing Sciences, Business Administration (BSc. in Health Care and Nursing)
Catholic University of Applied Sciences
Associate - State-licensed general Nurse
State-licensed Nursing School
Bachelor's - Criminology (BA in Criminology)
Masinde Muliro University of Science And Technology
High school or equivalent -
Public High School
Other -
Primary School
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