Overview
Work History
Education
Skills
Languages
Timeline
Generic
Irene M White

Irene M White

San Antonio,TX

Overview

44
44
years of professional experience

Work History

Fraud Ops Specialist 4

Citibank
04.2021 - Current
  • Service inbound/outbound calls assisting clients with wires to minimize risk of fraud
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Served clients in friendly, efficient manner following outlined steps of service

Quality Control Field Representative

US Census Bureau Headquarters
11.2021 - 02.2025
  • Traveled as requested by supervisor to complete quality control interviews which were hard to reach by telephone, to include other states within The Denver region.
  • Completed quality control cases in full, on time and with high accuracy.
  • Completed outgoing calls to respondents to ensure interviews/surveys were thoroughly conducted.

Field Representative

United States Census Bureau
04.2021 - 11.2021
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Coded data from participant interviews.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Attended team meetings to develop job knowledge.
  • Leveraged smartphones to record information.

Head Financial Associate

Citibank
10.2001 - 02.2021
  • Completed individual control of branch vault
  • Have been working as Head Financial associate teller for the past 10 years
  • Maintained cash controls and balance working drawer to include cash and checks on a daily basis
  • Provided excellent client service through relevant financial transaction processing of deposits, withdrawals, payments, cash advances, bond redemptions and sales, etc
  • While adhering to policy, procedures and federal regulations
  • Balance, replenish and maintain ATM's
  • Support back office transactions processing, resolve employee/client problems and mediate with account opening department if necessary
  • Assisted Branch Manager maintaining daily/monthly/quarterly/yearly audits

Field Enumerator

United States Census Bureau
04.2020 - 10.2020
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Leveraged smartphones to record information.

Account Service Representative/Senior Teller

San Antonio Federal Credit Union
06.1990 - 10.2001
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Issued ATM cards, processed new loans, opened new accounts, provided service to new and existing members to include Military service personnel
  • Consistently ranked in top 5 for marketing promotions and cross selling
  • Responsible for opening and closing branch
  • Supervised 12 tellers handling both consumer and commercial account
  • Processed incoming and outgoing cash shipments and distributed to tellers as necessary
  • Prepared daily logs, balanced and loaded ATM's
  • Operated teller drawer as needed

Branch Administration Specialist

San Antonio Savings And Loan
04.1987 - 06.1990
  • Screen applicants for potential teller positions
  • Insured coverage was available and maintained for vacation and illness throughout 30 branches
  • Researched and resolved branch general ledger differences

Teller I/II

San Antonio Savings And Loan
07.1981 - 04.1987
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Maintained friendly and professional customer interactions
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

Education

High School Diploma - Spanish

Southside High School
San Antonio, TX
05.1980

Skills

  • Microsoft Word
  • Customer Service Skills
  • Fraud Understanding
  • Cash Handling Experience
  • Avaya Phone Experience
  • Troubleshooting techniques
  • Quality assurance
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Timeline

Quality Control Field Representative

US Census Bureau Headquarters
11.2021 - 02.2025

Field Representative

United States Census Bureau
04.2021 - 11.2021

Fraud Ops Specialist 4

Citibank
04.2021 - Current

Field Enumerator

United States Census Bureau
04.2020 - 10.2020

Head Financial Associate

Citibank
10.2001 - 02.2021

Account Service Representative/Senior Teller

San Antonio Federal Credit Union
06.1990 - 10.2001

Branch Administration Specialist

San Antonio Savings And Loan
04.1987 - 06.1990

Teller I/II

San Antonio Savings And Loan
07.1981 - 04.1987

High School Diploma - Spanish

Southside High School

Similar Profiles

CREATE PROFILE
Irene M White