Irene Ramirez
United Medical Clinic
San Benito,TX
2027
years of professional experience
Detail-oriented Lead Referral Coordinator with expertise in HIPAA regulations, appointment scheduling, and accurate documentation. Proven ability to analyze data and optimize workflows to enhance organizational growth.
Work History
Lead Referral Coordinator
16 Years- Departed position to address urgent family medical needs on 09/2024. Rejoined organization in 06/2025 as Lead Referral Coordinator.
- Collaborated effectively with Greenway NextGen software systems.
- Managed payroll processes for a team of 10 staff members. Processed time-off requests and sick leave submissions. Gathered documentation for hours missed due to illness.
- Analyzed quarterly referral data, identifying gaps between closed and completed referrals to optimize workflow and improve efficiency in processing.
- Facilitated quarterly quality improvement and quality assurance meetings focused on clinical performance, safety, risk management, and patient experience.
- Facilitated patient outreach to inform about specialist referrals while ensuring guidance and support throughout the process.
INS Agent
- Assisted clients in understanding policy options and coverage details.
- Processed insurance applications accurately and efficiently.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
Supervisor
- Supervised daily operations to ensure efficient patient flow and quality care delivery.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Education
No Degree
Skills
Notetaking and documentation
HIPAA regulations
Organizational growth
Accurate documentation
Data entry proficiency
Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Lead Referral Coordinator
United Medical Clinic
05.2010 - 05.2026Read More
INS Agent
Reliable Life Insurance
2001 - 2004Read More
Supervisor
Brownsville Pediatrics & Adolescent Care
1998 - 2001Read More
The University of Texas Rio Grande Valley
No Degree
Read More
Simon Rivera High School
Read More