Maria E Avila
Coachella,CA
Summary
Dynamic healthcare professional with a proven track record at Innercare, enhancing referral processes and ensuring HIPAA compliance. Skilled in patient scheduling and problem-solving, I improved operational efficiency and fostered teamwork, leading to increased patient trust and streamlined workflows. Committed to organizational growth and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Lead Referral Coordinator
Innercare
Coachella
07.2021 - Current
- Enhanced referral process efficiency by streamlining workflows and improving communication between departments.
- Maintained a comprehensive database of provider information, ensuring accessibility and accuracy for all team members.
- Conducted regular audits of referral documentation, ensuring compliance with relevant regulations and policies.
- Assisted in the development and implementation of company-wide policies related to referral coordination operations.
- Monitored referral trends and identified areas for improvement, implementing changes as needed to optimize processes.
Medical Assistant
Innercare
Coachella
07.2010 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Representative
Innercare
Coachella
11.2009 - 06.2010
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Education
Medical Assistant
ROP Indio
Indio, CA05.2009
High School Diploma
Coachella Valley Adult School
Coachella, CA05.2005
Skills
- Organizational growth
- Pre-authorizations
- Notetaking and documentation
- HIPAA regulations
- Patient scheduling
- Insurance verification
- Medical terminology
- Appointment scheduling
- Multi-line telephone operation
- Medical terminology knowledge
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Lead Referral Coordinator
Innercare
07.2021 - Current
Medical Assistant
Innercare
07.2010 - 07.2020
Patient Representative
Innercare
11.2009 - 06.2010
Medical Assistant
ROP Indio
High School Diploma
Coachella Valley Adult School