Michelle Dejesus
Summary
Knowledgeable referral coordinator with solid background in managing referral coordination processes. Successfully streamlined workflow operations and enhanced communication between departments. Demonstrated expertise in problem-solving and attention to detail.
Overview
15
15
years of professional experience
Work History
Lead Referral Coordinator
Schweiger Dermatology
02.2019 - Current
- Provided exceptional customer service to patients, addressing inquiries or concerns regarding their referrals in a timely manner.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Increased patient satisfaction by ensuring timely and accurate referrals to appropriate healthcare providers.
Referral Coordinator
Pediatric Associates Hollywood
04.2010 - 02.2019
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
Associates Degree - Airlines And Tourism
San Juan City College
Hatillo, PR05-1993
High School Diploma -
Fernando Callejo
Manati, PR05-1992
Skills
- Organizational growth
- Pre-authorizations
- HIPAA regulations
- Insurance verification
- Insurance precertification processes
- Referral tracking
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Time management
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead Referral Coordinator
Schweiger Dermatology
02.2019 - Current
Referral Coordinator
Pediatric Associates Hollywood
04.2010 - 02.2019
Associates Degree - Airlines And Tourism
San Juan City College
High School Diploma -
Fernando Callejo
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