Irene Ramos
San Marcos,CA
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Paris Baguette
05.2022 - Current
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Donut Time
05.2023 - 09.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member
Cold Stone Creamery
11.2021 - 05.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Westminster High School
Westminster, CA06.2023
Skills
- Team player attitude
- Professional Appearance
- Order Taking
- Greeting guests
- Cash Handling
Timeline
Team Member
Donut Time
05.2023 - 09.2023
Front of House Employee
Paris Baguette
05.2022 - Current
Crew Member
Cold Stone Creamery
11.2021 - 05.2022
High School Diploma -
Westminster High School
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