Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Riley

Duncansville,PA

Summary

Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in customer service and food handling. Proven ability to lead teams, enhance operational efficiency, and maintain high standards of cleanliness. Skilled in inventory management and adaptable to fast-paced environments, ensuring customer satisfaction and quality control.

Overview

14
14
years of professional experience

Work History

HMS

Sam's Club
Altoona, PA
01.2024 - Current

Assembled components for take-home meals

Maintain cleanliness of work stations

Wash and sanitize dishes

Ensure case is full

Rotate dates

Pull components from freezer to thaw for preparation

Make production plan to meet sales demands

Scrub and squeegee floor

Weigh and label items

Order supplies

Team Lead

Sam's Club
Altoona, PA
05.2019 - 01.2024
  • Led team of associates to ensure optimal customer service and satisfaction levels
  • Trained new team members on company policies and safety standards
  • Monitored performance metrics to identify areas for improvement and implement corrective actions
  • Fostered a collaborative team environment by encouraging open communication and feedback among members.
  • Resolved customer complaints effectively, maintaining high standards of service quality throughout operations.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules by finding coverage for short shifts.

Cashier

Sam’s Club
Altoona, PA
05.2018 - 05.2019
  • Processed customer transactions efficiently and accurately using POS systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in maintaining inventory levels by restocking shelves and organizing products.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Cafe Worker

Sam’s Club
Altoona, PA
05.2016 - 05.2017
  • Prepared and served food items efficiently in fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas to ensure customer satisfaction.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Operated point-of-sale system accurately for order processing and payment transactions.

Server

Eat N Park
Altoona, PA
08.2016 - 02.2017
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
  • Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Crew Member

Arby’s
Altoona, PA
11.2011 - 06.2015
  • Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
  • Assembled and prepared food items according to menu specifications and quality standards.
  • Collaborated with team members to achieve smooth operations during peak hours.
  • Maintained cleanliness of workstations and dining areas, following health regulations strictly.
  • Handled cash register transactions accurately, processing orders swiftly for customer convenience.
  • Adapted quickly to changing demands, demonstrating flexibility in task assignments and responsibilities.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Education

Expanded Functions Dental Assistant - Dentistry

Greater Altoona Career And Technology Center
Altoona, PA

High School Diploma -

Altoona Area High School
Altoona, PA

Skills

  • Safe food handling
  • Equipment sanitation
  • Customer service
  • Food presentation
  • Food preservation and storage methods
  • Quality control
  • Prep station maintenance
  • Time management
  • Food handling safety
  • Supply stocking
  • Inventory management
  • Display restocking
  • Proper storage and preservation
  • Workstation organization
  • Food preparation
  • Cleaning and sanitizing
  • Flexible and adaptable

Timeline

HMS

Sam's Club
01.2024 - Current

Team Lead

Sam's Club
05.2019 - 01.2024

Cashier

Sam’s Club
05.2018 - 05.2019

Server

Eat N Park
08.2016 - 02.2017

Cafe Worker

Sam’s Club
05.2016 - 05.2017

Crew Member

Arby’s
11.2011 - 06.2015

Expanded Functions Dental Assistant - Dentistry

Greater Altoona Career And Technology Center

High School Diploma -

Altoona Area High School