IRENE RIVERA
North Salt Lake,Utah
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Assistant Manager/Loan Processor
1st Choice Money
08.2022 - Current
- Assisting in the issuance of loans including title loans and installment loans
- Review loan files for completeness and accuracy
- Verify borrower information and documentation
- Communicate with underwriters
- Contact clients to follow up on nonpayment, negotiating payment plans
- Handled all incoming calls and emails from future payments regarding loans.
Customer Services
Acima Credit
05.2016 - 08.2019
- Answering incoming calls and placed outgoing calls to verify customer information on credit application before processing to payments department.
Global Funds/Sr. Ops Agent
Silicon Valley Bank
04.2007 - 06.2014
- Performed all functions related to wire transfers
- Prepared and entered all information to the wire system
- Assure all wire information was properly and accurately completed
- Verified all wire information with client as needed.
Office Manager/Loan Processor
The Money Place
05.2001 - 06.2007
- Greeting customers, processing personal loans, making sure we had enough cash in store, making bank runs as needed, ordering office and other supplies, keeping store neat and tidy, placing calls to customers to remind them of their payment dates, placing collection calls.
Education
GENERAL -
OGDEN HIGH SCHOOL
01.1997
Skills
- Excellent communication skills with a focus on customer service
- Ability to quickly learn and retain new program information
- Fluent in Spanish, spoken and written
- Ability to multitask in different environments
- Strong attention to detail
- Calm under pressure
Timeline
Assistant Manager/Loan Processor
1st Choice Money
08.2022 - Current
Customer Services
Acima Credit
05.2016 - 08.2019
Global Funds/Sr. Ops Agent
Silicon Valley Bank
04.2007 - 06.2014
Office Manager/Loan Processor
The Money Place
05.2001 - 06.2007
GENERAL -
OGDEN HIGH SCHOOL
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