Irene Rocha
Summary
Dedicated and adaptable professional with 8+ years of experience in customer service, food service, and warehouse operations. Skilled in team leadership, inventory management, and order fulfillment with a proven ability to work in fast-paced environments. Bilingual with strong communication and time management skills, seeking to contribute to a dynamic team in customer service or warehouse operations.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
ThredUp
12.2022 - 03.2025
- Inspected and prepared clothing items for shipment, ensuring quality presentation.
- Maintained a clean and organized workstation to maximize efficiency.
- Photographed and cataloged accessories for online sales listings.
Cashier / Customer Service
Jack in the Box
09.2022 - 02.2023
- Processed cash and card transactions with accuracy and efficiency.
- Delivered fast, friendly service to enhance customer satisfaction.
- Maintained cleanliness and order in dining and exterior areas.
Pharmacy Technician
CVS Pharmacy
09.2022 - 10.2022
- Assisted patients by answering questions and providing medication information.
- Prepared new prescriptions and refill requests with attention to accuracy.
- Supported inventory management by restocking shelves and maintaining pharmacy cleanliness.
Team Leader
Jack in the Box
09.2014 - 08.2022
- Supervised and trained up to 10 team members across multiple stations.
- Ensured compliance with food safety and quality standards.
- Oversaw shift operations, balancing speed, accuracy, and customer satisfaction.
- Coached and mentored team members, improving performance and efficiency.
Education
High School Diploma / GED -
West Mesquite High School
Mesquite, TX05.2015
Skills
- Customer Service: Guest services, communication, bilingual (English & Spanish)
- Food Service: Cooking, food safety, restaurant operations
- Warehouse & Logistics: Picking & packing, shipping & receiving, order picker, stocking, warehouse operations
- Core Skills: Time management, teamwork, multitasking, leadership
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Warehouse Associate
ThredUp
12.2022 - 03.2025
Cashier / Customer Service
Jack in the Box
09.2022 - 02.2023
Pharmacy Technician
CVS Pharmacy
09.2022 - 10.2022
Team Leader
Jack in the Box
09.2014 - 08.2022
High School Diploma / GED -
West Mesquite High School